Onsite Support Engineer -French / Spanish

Q1 Technologies, Inc.; Genf; Vor Ort; CHF 80.000 - 110.000; Vollzeit

Zusammenfassung

Q1 Technologies, Inc. is seeking an onsite IT Support specialist in Geneva to deliver desktop and Microsoft 365 support, handle VIP user requests, and perform IMACD activities. You will manage devices, support Active Directory/Azure AD, log incidents in ServiceNow, and ensure security/compliance while maintaining accurate asset records.

This role requires strong customer service, face-to-face support, and the ability to coordinate with vendors for hardware replacements.

Qualifikationen

• Onsite IT support experience serving end users.
• Strong knowledge of Microsoft 365 apps (Outlook, Teams, OneDrive, Word, Excel, PowerPoint).
• Experience handling VIP/executive user requests with priority.
• Familiarity with asset lifecycle, device management, and tickets in ITSM tools.

Aufgaben

• Provide face-to-face IT support to end users at customer premises.
• Diagnose and resolve hardware, software, OS, and application issues.
• Support laptops, desktops, thin clients, mobile devices, printers, scanners, and peripherals.
• Assist users with Microsoft 365 apps including Outlook, Teams, OneDrive, Word, Excel, PowerPoint.
• Support VIP users with priority handling and white-glove service.
• Perform IMACD activities and coordinate workstation setups for new hires.
• Manage end-user device inventory and asset lifecycle; update CMDB.
• Create, modify, and disable user accounts; support AD/ Azure AD and MFA.
• Log and resolve incidents in ServiceNow; meet SLA commitments.
• Follow security policies; ensure data privacy and compliance.
• Create and update SOPs; contribute to knowledge articles.

Kenntnisse

Face-to-face support

VIP user support

End-user support

Asset management

Tools

ServiceNow

Azure AD

Active Directory

Microsoft 365

CMDB

Jobbeschreibung

Provide onsite desktop support, Microsoft 365 support, hardware troubleshooting, smart-hands support, asset management, ServiceNow ticket updates, and VIP user support.

Technical Skills Required

End User Support

• Provide face-to-face IT support to end users at customer premises.
• Diagnose and resolve hardware, software, operating system, and application-related issues.
• Support laptops, desktops, thin clients, mobile devices, printers, scanners, and peripherals.
• Assist users with Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
• Support VIP and executive users with priority handling and white-glove service.

IMACD Services

• Perform Install, Move, Add, Change, and Disposal (IMACD) activities.
• Deploy new devices and coordinate workstation setups for new hires.
• Execute hardware refresh and device replacement programs.
• Decommission and securely dispose of obsolete devices in accordance with customer policies.

Device & Asset Management

• Manage end-user device inventory and asset lifecycle.
• Maintain asset records and update Configuration Management Database (CMDB).
• Coordinate hardware repairs and warranty replacements with vendors.
• Track asset allocation, stock levels, and device movements.

User Administration

• Create, modify, and disable user accounts as per approved requests.
• Support Active Directory, Azure AD, Microsoft Entra ID, and Microsoft 365 administration activities.
• Handle password resets, account unlocks, distribution groups, and access requests.
• Assist users with Multi-Factor Authentication (MFA) enrollment and troubleshooting.
• Log, update, track, and resolve incidents and service requests using ServiceNow.
• Ensure tickets are properly categorized, prioritized, and documented.
• Meet SLA commitments for incident response and resolution.
• Escalate unresolved issues to appropriate support groups.

Security & Compliance

• Follow customer security policies and IT governance standards.
• Support endpoint security, antivirus, and patch compliance activities.
• Report security incidents and policy violations.
• Ensure compliance with data privacy and information security requirements.

Documentation & Knowledge Management

• Create and update standard operating procedures (SOPs) and work instructions.
• Contribute to knowledge articles and known-error documentation.
• Maintain accurate records of incidents, fixes, and asset changes.