Desktop Support Engineer I – Windows & Mac IT Ops

H-Tech Supports; Zürich; Vor Ort; Vertraulich; Vollzeit

Zusammenfassung

An IT Support Specialist is sought to deliver proactive technical support and maintain IT infrastructure in a dynamic, multi-cultural environment. You will handle incident management, IT asset management, and ensure system functionality while serving as the primary contact for hardware, software, and network issues.

Responsibilities include diagnosing end-user problems across Windows and Mac, managing tickets, maintaining asset inventories, and producing documentation and reports to support

Qualifikationen

• High proficiency in Windows and Mac operating systems.
• Strong knowledge of Microsoft Office Suite (Microsoft 365) and standard enterprise software.
• Practical experience with network troubleshooting and foundational networking concepts (TCP/IP, DNS, DHCP, VPNs).
• Hands-on familiarity with modern video conferencing platforms (Zoom, Microsoft Teams, Cisco Webex).

Aufgaben

• Diagnose, troubleshoot, and resolve end-user hardware, OS, and software issues across Windows and Mac environments.
• Monitor, prioritize, and manage the lifecycle of IT support tickets to ensure timely resolution and minimal business disruption.
• Maintain accurate inventories of hardware, software licenses, and IT peripheral assets, managing deployments and retirements.
• Continuously evaluate IT operations, perform routine maintenance, and identify potential system vulnerabilities or bottlenecks before they escalated.
• Maintain up-to-date knowledge base articles, SOPs, and regular incident/performance reports.

Kenntnisse

Windows & MacOS

Microsoft 365

Networking basics

Video conferencing tools

Tools

Microsoft 365

Enterprise software

Jobbeschreibung

An IT Support Specialist is sought to deliver proactive technical support and maintain IT infrastructure in a dynamic, multi-cultural environment. You will handle incident management, IT asset management, and ensure system functionality while serving as the primary contact for hardware, software, and network issues.

Responsibilities include diagnosing end-user problems across Windows and Mac, managing tickets, maintaining asset inventories, and producing documentation and reports to support