Desktop Support Engineer Level 1

H-Tech Supports; Zürich; Vor Ort; Vertraulich; Vollzeit

Zusammenfassung

H-Tech Supports is seeking a proactive IT Support Specialist to deliver high-quality technical support and maintain our IT infrastructure across Windows and Mac environments. You will be the primary contact for hardware, software, and network issues while supporting daily operations.

You will manage incident workflows, track IT assets, perform routine maintenance, and document SOPs and incident reports. The role requires strong communication, detail orientation, and the ability to work across a

Qualifikationen

• Excellent written and verbal communication skills.
• Strong analytical, planning, and problem-solving abilities.
• Ability to work self-sufficiently and in a team.
• Time management and organizational skills with multitasking under pressure.

Aufgaben

• Diagnose, troubleshoot, and resolve end-user hardware and software issues.
• Monitor, prioritize, and manage IT support tickets to ensure timely resolutions.
• Maintain inventories of hardware, software licenses, and IT assets.
• Continuously evaluate IT operations, perform routine maintenance, identify vulnerabilities or bottlenecks.
• Maintain up-to-date knowledge base articles, SOPs, and incident/performance reports.

Kenntnisse

Communication

Analytical skills

Time management

Multicultural teamwork

English fluency

Tools

Windows

MacOS

Microsoft 365

Networking basics

Video conferencing

Jobbeschreibung

We are looking for a proactive, detailed-oriented IT Support Specialist to deliver exceptional technical support and maintain our IT infrastructure. In this role, you will handle incident management, manage IT assets, and ensure seamless system functionality within a dynamic, multi-cultural matrix environment. You will serve as the primary contact for resolving hardware, software, and network issues while supporting daily operational needs.

Tasks

Technical Support: Diagnose, troubleshoot, and resolve end-user hardware, operating system, and software issues across Windows and Mac environments.

Incident Management: Monitor, prioritize, and manage the lifecycle of IT support tickets to ensure timely resolution and minimal business disruption.

IT Asset Management: Maintain accurate inventories of hardware, software licenses, and IT peripheral assets, managing deployments and retirements.

Proactive Support: Continuously evaluate IT operations, perform routine maintenance, and identify potential system vulnerabilities or bottlenecks before they escalated.

Documentation & Reporting: Maintain up-to‑date knowledge base articles, standard operating procedures (SOPs), and regular incident/performance reports.

Requirements

Technical Skills

• High proficiency in Windows and Mac operating systems.
• Strong knowledge of Microsoft Office Suite (Microsoft 365) and standard enterprise software.
• Practical experience with network troubleshooting and foundational networking concepts (TCP/IP, DNS, DHCP, VPNs).
• Hands-on familiarity with modern video conferencing platforms (Zoom, Microsoft Teams, Cisco Webex).

Soft Skills

• Excellent written and verbal communication skills with strong interpersonal capabilities.
• Strong analytical, planning, and problem-solving abilities with sharp attention to detail.
• Proven ability to work self-sufficiently as well as collaboratively within a team.
• Exceptional time management and organizational skills, with the ability to handle multi-tasking under pressure.
• Comfortable collaborating across diverse, multi-cultural matrix teams.
• Fluent in oral and written English (corporate standard); proficiency in additional languages is a plus.

Preferred Certifications

• ITIL Foundation
• CompTIA A+
• Microsoft Certified Professional (MCP) or equivalent IT certifications.