IT Desktop Support Specialist

stepstone.fr; Zürich; Vor Ort; CHF 65.000 - 90.000; Vollzeit

Zusammenfassung

StepStone Information Technology is seeking a hands-on Desktop Support specialist to act as the first point of contact for technical inquiries and to keep the Zurich office running smoothly.

You will troubleshoot PCs, laptops, printers, mobile devices and business apps, document solutions in the Knowledge Base, and support IT projects while delivering a positive, professional user experience.

Ideal candidates have 1–3 years in technical support, a four-year degree, and ITIL exposure is a plus.

Qualifikationen

• 1-3 years of technical support experience, desktop or helpdesk preferred.
• 4 year college degree.
• ITIL Framework exposure a plus.

Aufgaben

• Act as an initial point of contact for technical support requests by phone, email, and in person.
• Act as local IT point of contact for local office based issues.
• Perform triage, resolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applications.
• Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base.
• Understand basic networking and system administration.
• Contribute to IT projects.
• Resolve technical issues, identify and document persistent problems.
• Ensure a positive user experience through timely and professional service.

Kenntnisse

Customer service

Communication

Troubleshooting

Independent work

Ausbildung

4 year college degree

ITIL Framework exposure

Tools

ServiceNow

Crestron Audio Visual

Active Directory

Windows 11

Office 365

Jobbeschreibung

StepStone Information Technology is seeking a hands-on Desktop Support specialist to act as the first point of contact for technical inquiries and to keep the Zurich office running smoothly.

You will troubleshoot PCs, laptops, printers, mobile devices and business apps, document solutions in the Knowledge Base, and support IT projects while delivering a positive, professional user experience.

Ideal candidates have 1–3 years in technical support, a four-year degree, and ITIL exposure is a plus.