Data Analytics & Member Success Specialist

Paddock; Genf; On-site; CHF 90,000 - 130,000; Full time

Job summary

Paddock in Geneva seeks an experienced analytics professional to lead data-driven decision support across BI dashboards, onboarding and portfolio monitoring. You will partner with regional teams to track adoption, value delivery and engagement, while ensuring data quality and scalable reporting.

The role requires fluency in English and Spanish, strong Power BI and Excel skills, and a proactive, service-oriented approach to cross-cultural work. This position is based on-site in Geneva.

Qualifications

• Degree or equivalent experience in analytics, economics, business administration or information systems.
• 5-7 years of BI, data analytics, customer success or account management.
• Strong Power BI and Excel; proficient with Microsoft 365 tools.
• Ability to consolidate multiple data sources and translate insights into recommendations.
• Experience in onboarding, training and account engagement.

Responsibilities

• Develop, maintain and improve Power BI dashboards integrating data from FIA systems and sources (SharePoint, Excel, Salesforce).
• Monitor strategic initiatives via dashboards tracking maturity, adoption, value and progress.
• Produce recurring and ad-hoc reports on performance, engagement, pipelines and KPIs.
• Ensure data quality, governance, consolidation and documented reporting methods.
• Translate data insights into concrete recommendations and opportunities.
• Support onboarding, training and engagement of FIA Member Clubs; manage CRM and records.
• Coordinate cross-functionally to align reporting and onboarding with business development and regions.
• Standardise processes for account management, reporting and engagement; drive adoption and efficiency.

Skills

Power BI

Excel

Data analytics

Business intelligence

Stakeholder communication

Education

Degree in Business Analytics / Economics / Business Administration / Information Systems

Tools

Salesforce

Power Automate

Copilot

SharePoint

Microsoft 365

Job description

Missions and Responsibilities:

The role is structured around three core operational pillars:

Data Analytics, Business Intelligence & Reporting (~40%)

• Business Intelligence & Dashboards: Develop, maintain and improve Power BI dashboards integrating data from approved FIA systems, including SharePoint, Excel, Salesforce and other relevant sources.
• Strategic Portfolio Monitoring: Support the business framework through dashboards tracking initiative maturity, Member adoption, strategic value, delivery progress and resource prioritisation.
• Performance & KPI Reporting: Produce recurring and ad-hoc reports on departmental performance, Member engagement, programme adoption, business development pipelines and operational KPIs.
• Data Quality & Governance: Collect, consolidate, clean and validate data, ensuring accuracy, consistency and documented reporting methodologies.
• Insights & Recommendations: Identify trends, risks, adoption gaps and opportunities, translating data into actionable recommendations.
• Reporting Automation: Streamline reporting and workflows using Microsoft 365, Power Query, Power Automate and approved AI-enabled tools.

Member Club Success & Programme Adoption (~40%)

• Member Club Engagement: Act as an operational contact for assigned FIA Member Clubs, particularly in Spanish- and English-speaking markets, coordinating with Regional teams.
• Programme Onboarding: Support Club onboarding, platform demonstrations, training and coordination with programme owners and technical partners.
• Adoption & Account Monitoring: Track engagement, usage, implementation milestones and satisfaction to identify risks and opportunities.
• Member Success Planning: Maintain follow-up plans, facilitate account reviews and agree next steps with participating Clubs.
• Opportunity Development: Support Business Development and Regional teams in identifying opportunities, qualifying interest and maintaining engagement pipelines.
• Issue Resolution & Coordination: Handle Member enquiries, escalated issues and follow through to resolution.
• CRM & Account Records: Maintain accurate Club engagement records, onboarding status, action plans and pipeline data.

Portfolio Coordination & Continuous Improvement (~20%)

• Cross-Functional Coordination: Align reporting, onboarding and Member follow-up across Business Development, Membership Services, Regions and programme owners.
• Initiative Lifecycle Monitoring: Track initiatives from initial engagement through onboarding, implementation and ongoing adoption.
• Management Reporting: Prepare concise dashboards, updates and briefings for departmental and senior management reviews.
• Process Improvement: Standardise account management, reporting and Member engagement workflows.
• Digital Tools & Innovation: Support adoption of digital tools, automation and AI-enabled solutions to improve efficiency and service quality.

PROFILE:

• Degree in Business Analytics, Economics, Business Administration, Information Systems or a related field, or equivalent experience.
• 5-7 years' experience in business intelligence, data analytics, customer success or account management.
• Advanced Power BI and Excel skills; strong command of Microsoft 365, with Power Automate, Copilot and Salesforce considered assets.
• Ability to consolidate multiple data sources, ensure data quality and translate insights into practical recommendations.
• Experience in customer onboarding, training, account engagement and service delivery.
• Strong organisational, interpersonal and communication skills, including explaining technical topics to non-technical stakeholders.
• Fluent English and Spanish; additional languages are an advantage.
• Proactive, collaborative and service-oriented, with experience working across cultures and managing competing priorities.

Deadline to apply : 23 November 2026.