Data Analytics & Member Success Lead – BI, Adoption & Insights

Paddock; Genf; On-site; CHF 90,000 - 130,000; Full time

Job summary

Paddock in Geneva seeks an experienced analytics professional to lead data-driven decision support across BI dashboards, onboarding and portfolio monitoring. You will partner with regional teams to track adoption, value delivery and engagement, while ensuring data quality and scalable reporting.

The role requires fluency in English and Spanish, strong Power BI and Excel skills, and a proactive, service-oriented approach to cross-cultural work. This position is based on-site in Geneva.

Qualifications

• Degree or equivalent experience in analytics, economics, business administration or information systems.
• 5-7 years of BI, data analytics, customer success or account management.
• Strong Power BI and Excel; proficient with Microsoft 365 tools.
• Ability to consolidate multiple data sources and translate insights into recommendations.
• Experience in onboarding, training and account engagement.

Responsibilities

• Develop, maintain and improve Power BI dashboards integrating data from FIA systems and sources (SharePoint, Excel, Salesforce).
• Monitor strategic initiatives via dashboards tracking maturity, adoption, value and progress.
• Produce recurring and ad-hoc reports on performance, engagement, pipelines and KPIs.
• Ensure data quality, governance, consolidation and documented reporting methods.
• Translate data insights into concrete recommendations and opportunities.
• Support onboarding, training and engagement of FIA Member Clubs; manage CRM and records.
• Coordinate cross-functionally to align reporting and onboarding with business development and regions.
• Standardise processes for account management, reporting and engagement; drive adoption and efficiency.

Skills

Power BI

Excel

Data analytics

Business intelligence

Stakeholder communication

Education

Degree in Business Analytics / Economics / Business Administration / Information Systems

Tools

Salesforce

Power Automate

Copilot

SharePoint

Microsoft 365

Job description

Paddock in Geneva seeks an experienced analytics professional to lead data-driven decision support across BI dashboards, onboarding and portfolio monitoring. You will partner with regional teams to track adoption, value delivery and engagement, while ensuring data quality and scalable reporting.

The role requires fluency in English and Spanish, strong Power BI and Excel skills, and a proactive, service-oriented approach to cross-cultural work. This position is based on-site in Geneva.