Data Insights & Member Success Specialist

Federation Internationale de l'Automobile; Genf; On-site; CHF 110,000 - 150,000; Full time

Job summary

Federation Internationale de l'Automobile seeks a Data Analytics & Member Success Specialist to combine business intelligence with hands‑on Member Club engagement. You will translate operational data into actionable insights, support FIA Mobility initiatives and ensure onboarding and ongoing support.

In this role you will work with regional teams and programme owners to drive adoption, monitor performance, and continuously improve processes within a data‑driven framework.

Qualifications

• Degree in Business Analytics, Economics, Business Administration, Information Systems or a related field.
• 5–7 years’ experience in business intelligence, data analytics, customer success or account management.
• Advanced Power BI and Excel skills; strong command of Microsoft 365, with Power Automate, Copilot and Salesforce considered assets.
• Ability to consolidate multiple data sources, ensure data quality and translate insights into practical recommendations.
• Experience in customer onboarding, training, account engagement and service delivery.
• Strong organisational, interpersonal and communication skills, including explaining technical topics to non‑technical stakeholders.
• Fluent English and Spanish; additional languages are an advantage.
• Proactive, collaborative and service‑oriented, with experience working across cultures and managing competing priorities.

Responsibilities

• Data Analytics, Business Intelligence & Reporting: develop dashboards and reports from multiple sources.
• Strategic Portfolio Monitoring: track initiative maturity, adoption, value, progress and resource prioritisation.
• Performance & KPI Reporting: produce recurring and ad‑hoc reports on performance and engagement.
• Data Quality & Governance: ensure data accuracy, consolidation and documented reporting methods.
• Insights & Recommendations: identify trends and opportunities and translate into actions.
• Reporting Automation: streamline reporting using Microsoft 365, Power Query, Power Automate and AI tools.
• Member Club Success & Programme Adoption: engage assigned Clubs, onboard platforms and monitor adoption.
• Portfolio Coordination & Continuous Improvement: coordinate cross‑functional efforts and standardise workflows.

Skills

Power BI

Excel

Microsoft 365

Power Automate

Copilot

Salesforce

Education

Business Analytics / Economics / Business Admin / IS degree

Tools

Power Automate

Salesforce

Copilot

Job description

Federation Internationale de l'Automobile seeks a Data Analytics & Member Success Specialist to combine business intelligence with hands‑on Member Club engagement. You will translate operational data into actionable insights, support FIA Mobility initiatives and ensure onboarding and ongoing support.

In this role you will work with regional teams and programme owners to drive adoption, monitor performance, and continuously improve processes within a data‑driven framework.