Data-Driven Member Success Specialist

FIA – Fédération Internationale de l'Automobile; Genf; On-site; CHF 110,000 - 150,000; Full time

Job summary

FIA – Fédération Internationale de l'Automobile is seeking a Data Analytics & Member Success Specialist in Geneva to blend business intelligence with direct Member Club engagement.

You will translate operational data into insights, support FIA Mobility initiatives, onboarding and ongoing Club support while coordinating with regional teams and programme owners to drive adoption and measurable outcomes.

Qualifications

• Degree in Business Analytics, Economics, Business Administration, Information Systems or a related field.
• 5–7 years’ experience in business intelligence, data analytics, customer success or account management.
• Advanced Power BI and Excel skills; strong command of Microsoft 365, with Power Automate, Copilot and Salesforce considered assets.
• Ability to consolidate multiple data sources, ensure data quality and translate insights into practical recommendations.
• Experience in customer onboarding, training, account engagement and service delivery.
• Strong organisational, interpersonal and communication skills, including explaining technical topics to non‑technical stakeholders.
• Fluent English and Spanish; additional languages are an advantage.
• Proactive, collaborative and service‑oriented, with experience working across cultures and managing competing priorities.

Responsibilities

• Develop, maintain and improve Power BI dashboards integrating data from FIA systems (SharePoint, Excel, Salesforce).
• Support portfolio monitoring with dashboards tracking initiative maturity, adoption, value, delivery progress and resources.
• Produce recurring and ad-hoc reports on performance, engagement, programme adoption and pipelines.
• Collect, consolidate, clean and validate data with documented methodologies.
• Identify trends, risks and opportunities, translating data into actionable recommendations.
• Streamline reporting and workflows using Microsoft 365, Power Query, Power Automate and AI-enabled tools.
• Act as operational contact for FIA Member Clubs, especially Spanish- and English-speaking markets, coordinating with Regions.

Skills

Advanced Power BI

Excel proficiency

Microsoft 365 proficiency

Power Automate

Salesforce

Spanish & English communication

Education

Degree in Business Analytics, Economics, Business Administration, Information Systems or related field

Tools

Power BI

Excel

Microsoft 365

Power Automate

Copilot

Job description

FIA – Fédération Internationale de l'Automobile is seeking a Data Analytics & Member Success Specialist in Geneva to blend business intelligence with direct Member Club engagement.

You will translate operational data into insights, support FIA Mobility initiatives, onboarding and ongoing Club support while coordinating with regional teams and programme owners to drive adoption and measurable outcomes.