Sales Customer Support Specialist (m/f/d), (80-100%)

Accelleron Switzerland Ltd; Baden; On-site; CHF 90,000 - 120,000; Full time

Benefits offered by this job

Canteen

Childcare

Modern office

Smart working

Flexible Working Model

Attractive holiday plans

Employee Assistance Program

Job summary

Accelleron Switzerland Ltd. seeks an Order Processing professional for its Baden, Switzerland office. You will manage an end-to-end order-to-cash cycle, entering orders in SAP, coordinating with logistics, and ensuring timely deliveries in a fast-paced environment.

The role requires German and English fluency, SAP SD and ideally S/4HANA experience, and strong Excel & Power BI skills. You will work in a cross-functional team focused on continuous improvement and customer satisfaction.

Qualifications

• German and English skills are a must.
• Several years of professional experience in order processing.
• Experience in SAP R/3 SD; preferably in S/4HANA.
• MS Excel and Power BI skills are required.
• Strong coordination andCommunication across functions.

Responsibilities

• Act as the first point of contact for customers through the order-to-cash process.
• Import monthly evaluated customer forecasts into SAP and align production/logistics.
• Ensure orders are entered accurately in SAP, technically and commercially.
• Collaborate with logistics to ensure on-time deliveries.
• Monitor delivery schedules and follow up proactively for timely fulfillment.
• Maintain and update customer platforms to keep data current and reliable.
• Communicate clearly with customers and internal teams to resolve issues.

Skills

German

English

Cross-functional collaboration

Problem solving

Analytical thinking

Education

Commercial or technical apprenticeship

Bachelor's degree in Economics or related field

Tools

SAP SD Module

S/4HANA

MS Excel

Power BI

Job description

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

In this role you will be responsible for Order Processing in Accelleron’s High Speed Division based in Baden, Switzerland. Together with our great team you will ensure positive customer experience throughout the entire Ordering and Forecast process. In this position, you will be reporting to the Head of Order Processing & Commercial Management.

Your responsibilities:

• Act as the first point of contact, ensuring a smooth and positive experience for customers throughout the entire process order to cash.
• Take ownership of importing monthly evaluated customer forecasts into the SAP system, helping to align production and logistics with customer needs.
• Ensure that every customer order is entered accurately and completely in SAP, both technically and commercially - laying the foundation for smooth operations.
• Collaborate closely with the logistics team to make sure our customers receive their deliveries on time.
• Keep a close eye on delivery schedules and proactively follow up to ensure smooth and timely fulfillment for assigned customers.
• Maintain and regularly update customer platforms - keeping digital touchpoints clean, current and reliable.
• Build strong relationships with customers and internal teams through clear, reliable, and friendly open communication - both written and verbal.
• Handle customer complaints and carrier claims with care and professionalism, always aiming for a fair and timely resolution.
• Keep customers in the loop about order progress, solve problems before they escalates, and make sure they feel supported at every step.
• Coordinate transport orders with forwarders via EDI, stay in regular contact with forwarder contact person to keep deliveries moving smoothly, always balancing speed, cost and reliability to meet customer expectations.
• Prepare all necessary customs and shipping documents, ensuring compliance and a seamless export process.
• Use project management skills to analyze data, identifying ways to improve service and efficiency.
• Actively contributes to continuous improvement by spotting opportunities, driving initiatives, and sharing best practices.
• Keep track of outstanding customer payments and work toward timely resolution - with a focus on maintaining strong customer relationships.

Your background:

Commercial or technical apprenticeship with preferably bachelor's degree in economics or in a related field (Sales, Order Management, Project Management) Several years of professional experience German and English skills are a must, other languages of advantage Experience in order processing SAP R/3 SD Module & preferable in S4Hana Interest in technology, particularly in turbochargers Ability to manage multiple tasks and set priorities including long and short-term orders / projects. Results oriented with the demonstrated ability to apply problem-solving skills in ambiguous situations Strong cross function coordination skills and good inter-personnel communication skills, teamwork spirit required. Self-motivated personality Excellent written, verbal communication and presentation skills with ability to effectively communicate. Advance knowledge of MS Excel is preferable. Advance knowledge of Power BI Reports is preferable.

Your benefits:

• Canteen Childcare Modern office, smart working Flexible Working Model Attractive holiday plans Employee Assistance Program

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Job Family Group: Marketing, Sales, Product Management