Customer Service Assistant

Olympic Capital; Schweiz; A distancia; CHF 60.000 - 80.000; Jornada completa

Descripción de la vacante

Olympic Capital is seeking a Customer Service Assistant (m/f/d) to support UEFA EURO 2028 ticketing and customer service operations in Switzerland. The role focuses on pre-sale and post-sale activities for major finals and events, coordinating training for first-level providers, and producing content for ticketing platforms.

You will work with cross-functional teams, ensuring high-quality customer journeys and proactive communications for fans and partners involved in UEFA events.

Responsabilidades

• Providing second-level customer service support for UEFA EURO 2028, the 2027 and 2028 UEFA club competition finals, and other events organised by UEFA (pre-sale and post-sale)
• Helping to coordinate and supervise the first-level customer service provider (organising training, preparing presentations, quality management)
• Helping to draft and publish content for UEFA events (website and ticket portal content, FAQs, communication support documents, email campaigns, etc.)
• Contributing to various customer journey sub-projects, including ticket portals, mobile tickets, and payment-related topics
• Liaising with several stakeholders linked to the customer experience, such as AccessibAll and UEFA's spectator services, safety and security, finance, and legal teams

Descripción del empleo

The Customer Service Assistant (m/f/d) reports to the Customer Service Team Leader and supports the team on supervising the 1st level customer service provider and on helping the Ticketing team to improve the customer journey: pre-sale and post-sale for UEFA EURO 2028, the 2027 and 2028 club competition finals and any other event organized by UEFA.

Key responsibilities

• Providing second-level customer service support for UEFA EURO 2028, the 2027 and 2028 UEFA club competition finals, and other events organised by UEFA (pre-sale and post-sale)
• Helping to coordinate and supervise the first-level customer service provider (organising training, preparing presentations, quality management)
• Helping to draft and publish content for UEFA events (website and ticket portal content, FAQs, communication support documents, email campaigns, etc.)
• Contributing to various customer journey sub-projects, including ticket portals, mobile tickets, and payment-related topics
• Liaising with several stakeholders linked to the customer experience, such as AccessibAll and UEFA's spectator services, safety and security, finance, and legal teams