Hybrid Customer Service Assistant for Major Events

UEFA; Nyon; Híbrido; CHF 60.000 - 78.000; Jornada completa

Descripción de la vacante

UEFA is seeking a Customer Service Assistant to support the team on supervising the 1st level provider and to help improve the customer journey for EURO 2028, the club finals and other UEFA events, covering pre-sale and post-sale activities.

The role is based in Nyon with WFH up to one day per week and requires 1–3 years in customer service, preferably with sports or ticketing experience. English fluency is essential; relocation to Switzerland or France is expected.

Formación

• 1 to 3 years of experience in a customer service environment.
• 1 to 3 years experience in working for sports and/or ticketing related projects is a plus.
• Relocation to Switzerland/France is expected.
• Knowledge of Zendesk is a plus.
• Attention to detail and structured working method.

Responsabilidades

• Providing second-level customer service support for UEFA EURO 2028, the 2027 and 2028 UEFA club competition finals, and other events organised by UEFA (pre-sale and post-sale)
• Helping to coordinate and supervise the first-level customer service provider (organising training, preparing presentations, quality management)
• Helping to draft and publish content for UEFA events (website and ticket portal content, FAQs, communication support documents, email campaigns, etc.)
• Contributing to various customer journey sub-projects, including ticket portals, mobile tickets, and payment-related topics
• Liaising with several stakeholders linked to the customer experience, such as AccessibAll and UEFA's spectator services, safety and security, finance, and legal teams

Conocimientos

Customer service

Sports/ticketing experience

Educación

Bachelor's in communication/translation

Descripción del empleo

UEFA is seeking a Customer Service Assistant to support the team on supervising the 1st level provider and to help improve the customer journey for EURO 2028, the club finals and other UEFA events, covering pre-sale and post-sale activities.

The role is based in Nyon with WFH up to one day per week and requires 1–3 years in customer service, preferably with sports or ticketing experience. English fluency is essential; relocation to Switzerland or France is expected.