Customer Experience Coordinator – Event Support

Olympic Capital; Schweiz; A distancia; CHF 60.000 - 80.000; Jornada completa

Descripción de la vacante

Olympic Capital is seeking a Customer Service Assistant (m/f/d) to support UEFA EURO 2028 ticketing and customer service operations in Switzerland. The role focuses on pre-sale and post-sale activities for major finals and events, coordinating training for first-level providers, and producing content for ticketing platforms.

You will work with cross-functional teams, ensuring high-quality customer journeys and proactive communications for fans and partners involved in UEFA events.

Responsabilidades

• Providing second-level customer service support for UEFA EURO 2028, the 2027 and 2028 UEFA club competition finals, and other events organised by UEFA (pre-sale and post-sale)
• Helping to coordinate and supervise the first-level customer service provider (organising training, preparing presentations, quality management)
• Helping to draft and publish content for UEFA events (website and ticket portal content, FAQs, communication support documents, email campaigns, etc.)
• Contributing to various customer journey sub-projects, including ticket portals, mobile tickets, and payment-related topics
• Liaising with several stakeholders linked to the customer experience, such as AccessibAll and UEFA's spectator services, safety and security, finance, and legal teams

Descripción del empleo

Olympic Capital is seeking a Customer Service Assistant (m/f/d) to support UEFA EURO 2028 ticketing and customer service operations in Switzerland. The role focuses on pre-sale and post-sale activities for major finals and events, coordinating training for first-level providers, and producing content for ticketing platforms.

You will work with cross-functional teams, ensuring high-quality customer journeys and proactive communications for fans and partners involved in UEFA events.