Ticketing Operations Coordinator (H/F)

UEFA; Nyon; Hybrid; CHF 90,000 - 120,000; Full time

Job summary

UEFA Events SA is seeking a Ticketing Operations Coordinator in Nyon to support planning, delivery, and continuous improvement of ticketing operations for EURO 2028. The role coordinates venue teams, training programmes, workforce logistics, ticket production activities and related equipment, with potential involvement in club competitions and other UEFA events.

Requires 2–3 years of event management experience, a Bachelor's degree, fluent English, and relocation to Switzerland/France.

Qualifications

• Experience in event management, ideally in ticketing or related area.
• Fluent in English.

Responsibilities

• Coordinate venue ticketing teams and workforce logistics, including recruitment onboarding and shift planning.
• Plan and deliver training sessions, create materials, and develop e-learning resources for ticketing staff, volunteers and freelancers.
• Manage ticketing material inventory and equipment, ensuring operational devices are available and functional.
• Provide operational support to venue teams and help implement ticketing processes and improvements during tournament operations.
• Coordinate ticket production milestones with internal centres and Finance for timely invoicing and payments.

Skills

Fluent English

Education

Bachelor's degree in management, sports management

Job description

Job information

Division/Unit: UEFA Events SA/Ticketing

Contract type: Max-Term

Location: Nyon (WFH up to one day per week)

Start date: 01/02/2027

End date: 31/07/2028

Main goal

The Ticketing Operations Coordinator supports the planning, delivery and continuous improvement of ticketing operations for UEFA EURO 2028. The role is responsible for coordinating venue teams, training programmes, workforce logistics, ticket production activities and operational equipment, while providing support to venue teams and key stakeholders to ensure the successful delivery of tournament ticketing operations. In addition, the role may support ticketing operations activities for UEFA club competitions and other UEFA events, contributing to operational projects as required.

Key responsibilities

Venue Teams & Workforce Management

Conduct interviews and support the recruitment of EURO 2028 ticketing venue teamsAct as the primary point of contact for the onboarding and offboarding of ticketing venue teamsPlan and coordinate ticketing workforce logistics requirements (transport, accommodation, accreditation)Define venue-specific staffing and shift plans for ticketing venue teams and the Ticketing Hub, where applicable

Training & Knowledge Management

Plan and organise logistics for face-to-face training sessions for EURO 2028 venue teamsProduce comprehensive training materials for venue ticketing teams, volunteers and freelancersDevelop e-learning modules, FAQs, presentations and other knowledge-sharing resources for ticketing stakeholdersSupport colleagues in the development and maintenance of ticketing training content

Logistics & Equipment Management

Manage ticketing material inventory and coordinate the procurement, preparation and distribution of materials and equipment, including laptops, BOCA printers and other operational devicesEnsure all ticketing equipment is operational, appropriately allocated and available throughout tournament activities

Tournament Operations Support

Provide operational support and guidance to venue ticketing teams throughout tournament operationsContribute to the implementation and continuous improvement of ticketing operational processes and proceduresSupport venue teams in the resolution and escalation of ticketing operational issues during tournament operations

Stakeholder Management & Administration

Support paper ticket production processes and coordinate all related stakeholders to ensure the timely and accurate delivery of ticket production milestonesServe as the ticketing point of contact for internal competence centres, including Central Services, Workforce and AccreditationCollect and record invoices through the procurement system and coordinate with the Finance department to facilitate payment processing

Requirements

Experience:from 2 to 3 years of experience in event management, ideally in ticketing or another related area

Education:Bachelor's degree in management, sports management or other relevant field

Languages:Fluent in English

Other requirements:- Relocation to Switzerland/France is expected