Customer quality engineer 80 - 100% (f/m/d)

Hitachi Automotive Systems Americas, Inc.; Zürich; Vor Ort; CHF 90.000 - 130.000; Vollzeit

Zusammenfassung

HITACHI ENERGY LTD is seeking a Customer Quality Engineer in Zurich to lead root cause analysis and manage quality cases across multiple customers. The role combines technical inspection with proactive customer engagement and project leadership to drive fast, sustainable resolutions.

Candidates should have 3–5 years in electrical power systems, GIS experience, and strong English skills; German or other languages are a plus.

Qualifikationen

• 3 - 5 years of experience in electrical power systems.
• Background in quality function or project management in gas-insulated switchgear field.
• Profound understanding of project management practices.
• Knowledge and experience with root cause analysis methodologies and tools (8D, A3 etc.).
• Experience in commissioning GIS systems is a plus.
• Fluent English skills, German and any other language are beneficial.
• Experience in quality management and / or project management will be considered a plus.
• Good communication and cultural sensitivity.

Aufgaben

• Lead root cause analysis in GIS quality cases.
• Drive the quality cases affecting multiple customers.
• Owner of internal and external customer complaints and ensure a fast and sustainable solution.
• Project management of bigger quality cases, identify improvements and drive their implementation.
• Prepare and present reports to internal and external stakeholders.
• Run sustainable improvement projects to prevent quality issues to repeat.
• Provide support for and / or lead on-site investigations.
• Prepare method statements for troubleshooting cases.
• Deputing of Quality assurance function with Audits preparation and leading.

Kenntnisse

Root cause analysis

Quality management

Project management

On-site investigations

Tools

8D methodology

A3 problem solving

Jobbeschreibung

Location: Zurich, Zurich, Switzerland

Job ID: R0145308

Date Posted: 2026-10-02

Company Name: HITACHI ENERGY LTD

Profession (Job Category): Quality Management

Job Schedule: Full time

Remote: No

Job Description

The opportunity With our Gas insulated switchgear factory, we are producing cutting age equipment with the target to support the energy transition and to bring a sustainable future for all of us and for next generations. Being a part of our team, you can bring the value for the company, but for the society as well. With increasing demand in our equipment and with priority of the company on the Quality of products and customers support, we are expanding our team with the position of Customer quality engineer. The role that combines technical skills as well as soft skills for direct customer collaboration, what makes it super interesting and dynamic. With the valuable contributions you will make a direct impact on the future of the company. Join our diverse, talented, performing and supportive team.

How you'll make an impact

• Lead root cause analysis in GIS quality cases.
• Drive the quality cases affecting multiple customers.
• Owner of internal and external customer complaints and ensure a fast and sustainable solution.
• Project management of bigger quality cases, identify improvements and drive their implementation.
• Prepare and present reports to internal and external stakeholders.
• Run sustainable improvement projects to prevent quality issues to repeat.
• Provide support for and / or lead on-site investigations.
• Prepare method statements for troubleshooting cases.
• Deputing of Quality assurance function with Audits preparation and leading.

Your background

• 3 - 5 years of Experience in Electrical power systems.
• Background in quality function or project management in gas-insulated switchgear field.
• Profound understanding of project management practices.
• Knowledge and experience with root cause analysis methodologies and tools (8D, A3 etc.).
• Experience in commissioning GIS systems is a plus.
• Fluent English skills, German and any other language are beneficial.
• Experience in quality management and / or project management will be considered a plus.
• Good communication and cultural sensitivity.

More about us

Our flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities - and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.