Customer Quality Engineer — GIS Quality Leader

Hitachi Automotive Systems Americas, Inc.; Zürich; Vor Ort; CHF 90.000 - 130.000; Vollzeit

Zusammenfassung

HITACHI ENERGY LTD is seeking a Customer Quality Engineer in Zurich to lead root cause analysis and manage quality cases across multiple customers. The role combines technical inspection with proactive customer engagement and project leadership to drive fast, sustainable resolutions.

Candidates should have 3–5 years in electrical power systems, GIS experience, and strong English skills; German or other languages are a plus.

Qualifikationen

• 3 - 5 years of experience in electrical power systems.
• Background in quality function or project management in gas-insulated switchgear field.
• Profound understanding of project management practices.
• Knowledge and experience with root cause analysis methodologies and tools (8D, A3 etc.).
• Experience in commissioning GIS systems is a plus.
• Fluent English skills, German and any other language are beneficial.
• Experience in quality management and / or project management will be considered a plus.
• Good communication and cultural sensitivity.

Aufgaben

• Lead root cause analysis in GIS quality cases.
• Drive the quality cases affecting multiple customers.
• Owner of internal and external customer complaints and ensure a fast and sustainable solution.
• Project management of bigger quality cases, identify improvements and drive their implementation.
• Prepare and present reports to internal and external stakeholders.
• Run sustainable improvement projects to prevent quality issues to repeat.
• Provide support for and / or lead on-site investigations.
• Prepare method statements for troubleshooting cases.
• Deputing of Quality assurance function with Audits preparation and leading.

Kenntnisse

Root cause analysis

Quality management

Project management

On-site investigations

Tools

8D methodology

A3 problem solving

Jobbeschreibung

HITACHI ENERGY LTD is seeking a Customer Quality Engineer in Zurich to lead root cause analysis and manage quality cases across multiple customers. The role combines technical inspection with proactive customer engagement and project leadership to drive fast, sustainable resolutions.

Candidates should have 3–5 years in electrical power systems, GIS experience, and strong English skills; German or other languages are a plus.