Lead, Customer Quality Team — GIS Solutions

Hitachi Energy Ltd.; Zürich; On-site; CHF 120,000 - 160,000; Full time

Job summary

Hitachi Energy Ltd. is seeking a Team Leader Customer Quality to serve as the key interface between customers and the GIS organization on quality matters.

You will drive resolution of complex quality challenges, guide continuous improvement, and lead a team across R&D, Engineering, Product Management, Operations, and Service. You will translate customer feedback into tangible product and process improvements, while mentoring the team, managing escalations, and ensuring robust quality practices

Qualifications

• 5+ years of leadership experience in Quality, Engineering, R&D, Service, or related function in high-voltage switchgear.
• Strong knowledge of GIS products, technologies, and applications.
• Experience coordinating complex initiatives with multiple stakeholders.
• Excellent communication and presentation skills with a strong customer orientation.
• Fluent English language skills, both written and spoken.

Responsibilities

• Lead, develop, and coach the GIS Customer Quality team, fostering a strong customer-focused culture.
• Act as the senior quality interface for customers, ensuring transparent communication and professional management of quality topics, complaints, and escalations.
• Drive the resolution of complex customer quality issues by partnering with R&D, Engineering, Product Management, Operations, Service, and other internal stakeholders.
• Provide leadership for root cause investigations, corrective actions, and preventive measures.
• Translate the Voice of the Customer into tangible improvements in products, processes, and services.
• Support organizational change initiatives related to quality and continuous improvement.
• Monitor and review key quality and customer-related KPIs, including COPQ.
• Promote lessons learned, best practices, standardization, and continuous improvement.

Skills

Leadership

Customer-facing quality

Project management

Communication

Problem solving

Quality systems

English fluency

Education

Electrical Engineering degree

Job description

Hitachi Energy Ltd. is seeking a Team Leader Customer Quality to serve as the key interface between customers and the GIS organization on quality matters.

You will drive resolution of complex quality challenges, guide continuous improvement, and lead a team across R&D, Engineering, Product Management, Operations, and Service. You will translate customer feedback into tangible product and process improvements, while mentoring the team, managing escalations, and ensuring robust quality practices