Customer Quality Engineer: GIS & Quality Improvement

Hitachi, Ltd.; Zürich; Vor Ort; CHF 110.000 - 150.000; Vollzeit

Zusammenfassung

Hitachi, Ltd. in Zürich is seeking a Customer Quality Engineer to join our gas-insulated switchgear team.

You will combine technical skills with stakeholder collaboration to address quality issues for key customers and to support continuous improvement across projects. You will lead root-cause analyses, manage quality cases, run on-site investigations, and prepare method statements, while coordinating with internal teams and external customers to ensure sustainable solutions and compliant

Qualifikationen

• 3–5 years experience in electrical power systems.
• Background in quality or project management for GIS gas-insulated switchgear.
• Strong understanding of project management practices.
• Experience with root cause analysis methodologies and tools (8D, A3).
• Experience with commissioning GIS systems is a plus.
• English fluent; German or other languages beneficial.

Aufgaben

• Lead root cause analysis in GIS quality cases.
• Drive quality cases affecting multiple customers.
• Own internal and external customer complaints and ensure a fast and sustainable solution.
• Project management of bigger quality cases, identify improvements and drive their implementation.
• Prepare and present reports to internal and external stakeholders.
• Run sustainable improvement projects to prevent quality issues to repeat.
• Provide support for and/or lead on-site investigations.
• Prepare method statements for troubleshooting cases.
• Deputing of Quality assurance function with Audits preparation and leading.

Kenntnisse

Root cause analysis

Project management

Quality assurance

Stakeholder communication

Fluent English

German helpful

Cultural sensitivity

8D methodology

A3 reporting

Tools

8D methodology

A3 reporting

Jobbeschreibung

Hitachi, Ltd. in Zürich is seeking a Customer Quality Engineer to join our gas-insulated switchgear team.

You will combine technical skills with stakeholder collaboration to address quality issues for key customers and to support continuous improvement across projects. You will lead root-cause analyses, manage quality cases, run on-site investigations, and prepare method statements, while coordinating with internal teams and external customers to ensure sustainable solutions and compliant