Customer Advisor 100% Team Lugano - ref. 1142

Cornèr Group; Wallisellen; Remote; CHF 65,000 - 90,000; Full time

Benefits offered by this job

Flexible home-office

Well-being & team activities

Benefits & incentives

Job summary

Cornèr Group is seeking a highly skilled multilingual Customer Service professional to expertly handle, process and/or forward client calls and partner enquiries in German, French, Italian and English on topics related to cards payments. You will work to resolve complaints, ensure quality and comply with regulations, while spotting sales opportunities.

The ideal candidate has experience in customer service, excellent communication skills, and proficiency with Microsoft Office.

Qualifications

• Experience in customer service.
• Good communication skills.
• Knowledge of Office package/ PC use.
• Languages: Italian, German/Swiss German, French and English.
• As the first point of contact with customers, the following soft skills are needed: courtesy, empathy, customer orientation and ability to work in team.

Responsibilities

• Answer incoming calls and handling inquiries from customers and business partners in German, French, Italian and English
• Receive and process client complaints and issues related to credit, prepaid and debit cards
• Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty
• Ensure all customer interactions and processes comply with internal quality standards and legal regulations
• Proactively find solutions for client complaints and escalating complex cases to the appropriate department
• Identify sales opportunities during interactions with the customers

Skills

Italian language

German language

French language

English language

Education

Commercial or tourism background

Tools

Microsoft Office

Job description

We are seeking a highly skilled individual to expertly handle, process and/or forward client calls and partner enquiries, in German, French, Italian and English, on various topics related to cards payment, in accordance with our work instructions.

Key responsibilities:

• Answer incoming calls and handling inquiries from customers and business partners in German, French, Italian and English
• Receive and process client complaints and issues related to credit, prepaid and debit cards
• Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty
• Ensure all customer interactions and processes comply with internal quality standards and legal regulations
• Proactively find solutions for client complaints and escalating complex cases to the appropriate department
• Identify sales opportunities (selling and upselling) during interactions with the customers

What do we offer?

• Flexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance
• Numerous benefits and incentives
• Well-being, motivational and team-building activities

F or the job opening, we are looking for candidates who meet the following requirements:

• Commercial or tourism background
• Experience in customer service
• Good knowledge of Office package/ PC use
• Good communication skills
• Languages: Italian, German/Swiss German, French and English
• As the first point of contact with customers, the following soft skills are needed: courtesy, empathy, customer orientation and ability to work in team

• Experience level: Mid