Customer Advisor 100% Team Lugano

Cornèr Group; Zürich; Hybrid; CHF 65,000 - 90,000; Full time

Benefits offered by this job

Flexibility in working from home

Well-being activities

Team-building activities

Job summary

Cornèr Banca SA is seeking a skilled professional to handle, process and forward client calls and partner inquiries in German, French, Italian and English on card payments topics. You will respond to inquiries, resolve issues and uphold quality standards while ensuring compliance with regulations.

The role offers flexibility to work from home and manage working hours to support a healthy work-life balance, with opportunities for growth and involvement in customer service excellence and team

Qualifications

• Commercial or tourism background required or preferred.
• Experience in customer service is essential.
• Good knowledge of Office package/ PC use.
• Strong communication skills across multiple languages.
• Languages: Italian, German/Swiss German, French and English.
• As the first point of contact with customers, courtesy, empathy, customer orientation and teamwork are important.

Responsibilities

• Answer incoming calls and handling inquiries from customers and business partners in German, French, Italian and English.
• Receive and process client complaints and issues related to credit, prepaid and debit cards.
• Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty.
• Ensure all customer interactions and processes comply with internal quality standards and legal regulations.
• Proactively find solutions for client complaints and escalating complex cases to the appropriate department.
• Identify sales opportunities (selling and upselling) during interactions with the customers.

Skills

Customer service

Multilingual communication

Teamwork

Office suite

Problem solving

Education

Commercial background

Tourism background

Tools

Office package

Job description

We are seeking a highly skilled individual to expertly handle, process and/or forward client calls and partner enquiries, in German, French, Italian and English, on various topics related to cards payment, in accordance with our work instructions.

Key responsibilities:

• Answer incoming calls and handling inquiries from customers and business partners in German, French, Italian and English
• Receive and process client complaints and issues related to credit, prepaid and debit cards
• Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty
• Ensure all customer interactions and processes comply with internal quality standards and legal regulations
• Proactively find solutions for client complaints and escalating complex cases to the appropriate department
• Identify sales opportunities (selling and upselling) during interactions with the customers

What do we offer?

• Flexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance
• Numerous benefits and incentives
• Well-being, motivational and team-building activities

F or the job opening, we are looking for candidates who meet the following requirements:

• Commercial or tourism background
• Experience in customer service
• Good knowledge of Office package/ PC use
• Good communication skills
• Languages: Italian, German/Swiss German, French and English
• As the first point of contact with customers, the following soft skills are needed: courtesy, empathy, customer orientation and ability to work in team

• Experience level: Mid