CRM Strategy Lead - IT & Business Partnerships

RenewAire, LLC; Fully; Vor Ort; CHF 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Competitive compensation package

Professional development opportunities

Autonomy and global exposure

Zusammenfassung

RenewAire, LLC invites a strategic CRM leader to join our IT/Business liaison team. You will translate business goals into CRM capabilities and drive the CRM roadmap across Dynamics 365, Salesforce, and HubSpot. This role emphasizes governance, change management, and cross-functional collaboration.

You will partner with stakeholders to ensure CRM adoption, data governance, and measurable improvements in customer engagement, sales efficiency, and service performance across our global organization.

Qualifikationen

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• 5+ years of experience in IT/business liaison, business analysis, CRM administration, or similar roles.
• Demonstrated experience with CRM platforms (e.g., Microsoft Dynamics 365, Salesforce, HubSpot).

Aufgaben

• Act as the primary point of contact between IT and key business stakeholders for CRM-related initiatives.
• Develop a deep understanding of business goals, processes, and challenges to translate them into CRM capabilities and requirements.
• Build and maintain strong relationships with business leaders, ensuring alignment between IT strategy and business priorities.
• Collaborate with business and technical teams to define the CRM roadmap and identify opportunities to leverage CRM tools.
• Lead requirements elicitation, documentation, and validation for CRM enhancements and new features.
• Oversee end-to-end lifecycle of CRM initiatives, including planning, testing, rollout, and change management.

Kenntnisse

CRM strategy

Stakeholder mgmt

CRM platforms

Change management

Agile

Ausbildung

Bachelor's degree in IT/Business

Tools

Dynamics 365

Salesforce

HubSpot

Power Platform

MuleSoft

Jobbeschreibung

RenewAire, LLC invites a strategic CRM leader to join our IT/Business liaison team. You will translate business goals into CRM capabilities and drive the CRM roadmap across Dynamics 365, Salesforce, and HubSpot. This role emphasizes governance, change management, and cross-functional collaboration.

You will partner with stakeholders to ensure CRM adoption, data governance, and measurable improvements in customer engagement, sales efficiency, and service performance across our global organization.