Clerk Technical Assistance (Coordinator for Breakdown Assistance) (m/f/d) 60-100%

Medicall AG; Wangen; Híbrido; CHF 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Home Office

Kostenlose Parkmöglichkeiten

26 Tage Urlaub (31 ab 50)

Resumo da oferta

Medicall sucht für den Standort Wangen-Brüttisellen eine koordinationsstarke Fachkraft (m/w/d) für Notfallhilfe und Schadenkoordination. Sie betreuen Telefon- und Online-Anfragen weltweit, koordinieren Pannenhilfe, Transport und Ersatzfahrzeuge und arbeiten eng mit Kunden, Angehörigen sowie Partnern zusammen.

Sie verfügen über eine Berufsausbildung oder Abitur, kommunizieren sicher in Deutsch, Französisch und Englisch und bringen IT‑Affinität sowie gute Office‑Kenntnisse mit.

Qualificações

• Sprachkompetenz zentral: Deutsch, Französisch und Englisch fließend in Wort und Schrift.

Responsabilidades

• Entgegennahme von Notrufen, Koordination von Assistenz im In- und Ausland.
• Organisation von Transporten und Abschleppdiensten sowie Ersatzfahrzeugen.
• Schnittstelle zu Kunden, Angehörigen, Dienstleistern und Partnern weltweit.
• Bearbeitung von Versicherungsfällen, Kostentransparenz und Berichterstattung.
• Flexible Arbeitszeiten mit Schichtplänen unter der Woche und am Wochenende.

Conhecimentos

Deutsch (Muttersprache oder fließend)

Französisch

Englisch

Kommunikation

Organisationstalent

Kundenservice

Formação académica

Berufsausbildung oder Abitur

Ferramentas

Office

Descrição da oferta de emprego

Become part of our growing Medicall team with over 150 employees as:

Claims Handler Technical Assistance (Coordinator for Breakdown Assistance) (m/f/d) 60-100%

Full-time or part-time | Wangen-Brüttisellen, Switzerland | Career starters | Hybrid

Medicall is the unique service provider in Switzerland for people worldwide around the clock. Every day, we support people in emergency situations with great passion and skill – this challenge guarantees an exciting and meaningful activity.

Main Tasks

• Breakdown assistance, towing service, replacement vehicle: The Technical Assistance takes care of vehicle and other property damage. We ensure that the hassle remains as small as possible. As a contact person for insured individuals in Switzerland, we coordinate assistance on-site and onward travel in various languages. Additionally, we create insurance certificates for vehicles, accept damage reports (e.g., in case of storms, hail, or floods), or organize the return transport of a vehicle and cost management. Does that sound exciting? Then become part of a dedicated team that supports our customers at home and abroad 365 days a year.
• You take emergency calls, organize assistance abroad, and support the organization of transports.
• You ensure the flow of information by proactively communicating with customers, their relatives, service providers, and business partners at home and abroad.
• You work closely with the internal & external contacts involved in the case.
• For our exciting client spectrum, you handle customer inquiries and find solutions for them.
• You benefit from flexible working hours with different shifts on weekdays as well as on weekends.

Your Skills and Talents

• In this role, language skills are central. Therefore, you communicate verbally and in writing fluently in German, French, and English. Italian or other languages are an advantage.
• You have a winning, open personality and outstanding communication skills.
• You have completed vocational training or a high school diploma and possess commercial experience.
• You are an organizational talent and always find solutions to various challenges.
• You are technically savvy and can quickly familiarize yourself with various IT systems without any problems. You are proficient in using Office.

What Our Employees Appreciate About Us

• High degree of personal responsibility
• Employee-friendly shift operation (long-term planning and good shift allocation)
• Above-average social benefits
• 26 vacation days and 31 vacation days from the age of 50
• Open and collegial corporate culture with high employee appreciation
• Various discounts on insurance services
• Free parking
• There is an option to complete part of the working hours from home

Our Benefits

• Pension Fund: Our employer contribution to the pension fund is up to 2.5 times higher than the legal standard because our savings contributions exceed the legal minimum and the coordination deduction takes part-time employment into account.
• UVG Supplementary Insurance: You are additionally insured with UVG at Medicall, which means: In case of an accident, you are privately insured worldwide. In case of accident-related absence, you receive your full salary.
• Special Conditions on Insurance Services: You can benefit from various discounts on insurance services, for example for motor vehicle insurance, household insurance, and much more.
• Home Office: Our shifts are planned so that you can also perform part of your working hours from home.
• Free Parking: We provide our employees with free parking.
• Maternity / Paternity Leave: At Medicall, female employees receive 14 weeks of maternity leave at full salary, while male employees can take 10 days of paternity leave also at full salary.
• Vacation: Maintaining a healthy balance between work and leisure is extremely important to us as a company. Therefore, you receive 26 vacation days per year to rest and gather new impressions. And from the age of 50, you even get a full 31 days for your time off.
• Team and Employee Events: From relaxed to creative events, we regularly create moments that strengthen our team spirit and promote our cohesion. Of course, we do not forget the fun factor.
• Coffee and Fruits: We provide high-quality coffee and fresh fruits for additional energy free of charge.
• Fitness Subscription: Medicall contributes CHF 200 annually towards the costs of the fitness subscription with the in-house fitness provider.