Business Analyst (CRM / Dynamics 365)

USQRD; Genf; Hybrid; CHF 90,000 - 130,000; Full time

Job summary

Who is Hiring in Geneva seeks an experienced Business Analyst to join a CRM transformation programme for a UN agency. You will lead requirements gathering, shape processes, and guide delivery through to user acceptance.

You will model cross‑functional workflows, plan UAT, and collaborate with stakeholders across a distributed team to deliver requirements, designs, and prototypes. English fluency is essential.

Qualifications

• 6+ years as a Business Analyst on IT implementation projects.
• Experience on CRM projects and workflow automation.
• Experience with international organisations or transformation programmes.
• Degree in IT, computer science or related field, or equivalent.
• Excellent spoken and written English.

Responsibilities

• Lead requirements gathering, write user stories, and define acceptance criteria.
• Model business processes and unify diverse practices into a single workflow with clear data flows.
• Plan and run UAT from scripts to sign-off.
• Collaborate with stakeholders across distributed teams to deliver requirements and prototypes.
• Suggest improvements for conference and event management tools.

Skills

Requirements gathering

User story writing

UAT planning

Process modelling

Stakeholder engagement

English proficiency

Education

Degree in IT / computer science

Tools

CRM systems

Microsoft Dynamics 365

Job description

We're looking for an experienced Business Analyst to join a CRM transformation programme at a UN agency in Geneva. You'll work closely with the project manager to gather and shape requirements, design future processes, and steer the solution through to delivery and user acceptance.

What you'll do

• Lead requirements gathering, user story writing and acceptance criteria
• Model business processes, turning different teams' practices into one common workflow with clear data flows and business logic
• Plan and run user acceptance testing (UAT), from test scripts through to sign-off
• Work with stakeholders across a distributed team, delivering requirements, process designs and prototypes
• Propose ways to make better use of conference and event management tools

What you'll bring

• 6+ years as a Business Analyst on IT implementation projects
• Experience on CRM projects and workflow automation projects
• Knowledge of conference or event management applications
• Experience with international organisations, or with customer experience or stakeholder engagement transformation programmes
• A degree in IT, computer science or a related field, or equivalent experience
• Excellent spoken and written English

Nice to have

• Microsoft Dynamics 365 certification
• CBAP, PMI-PBA, ITIL or business process modelling certification
• Project management experience or certification

Contract and location

• Contract, full-time, hybrid: 3 days a week onsite in Geneva, 2 days remote

You'll need the right to work in Switzerland, or be able to work as an EU cross-border worker.

The day rate is competitive and depends on experience.