Senior Business Analyst- Microsoft Dynamics 365 / PMI-PBA- ITIL / CRM- UN Agency

NTT DATA Europe & Latam; Genf; Presencial; CHF 129 000 - 221 000; Tempo integral

Resumo da oferta

NTT DATA Europe & Latam seeks a Business Analyst for a UN Agency project in Geneva. You will collect, articulate and realize user stories, business requirements and to-be processes, working with the project manager on a solution design and delivery that meets business needs.

Required: 6+ years as a BA, CRM/workflow experience, UAT and process modelling, with strong English communication. On-site Geneva contract for a distributed team, with global stakeholders.

Qualificações

• Delivered IT implementations as a business analyst.
• Experience with CRM and automated workflow projects.
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Responsabilidades

• Translate business needs into requirements and prototypes.
• Coordinate with stakeholders and project manager on design and delivery.
• Prepare acceptance criteria and manage UAT.

Conhecimentos

Stakeholder collaboration

User story design

Requirements gathering

Business process modelling

UAT management

Analytical problem-solving

Independent and team work

Adapt to changing requirements

English communication

Issue resolution

Feedback acceptance

Conference management tooling

Formação académica

Relevant IT/CS degree

CBAP/PMI-PBA/ITIL or BPM certification

Microsoft Dynamics 365 certification

Project Management Certification

Descrição da oferta de emprego

For a UN Agency in Geneva, and to perform onsite fom Geneva, NTT DATA is currently seeking a Business Analyst to manage the collection, articulation and realization of user stories, business requirements and to-be processes throughout the project, working closely with the assigned project manager on a solution design and delivery that meets the business functional and quality requirements.

You will need to have the following:

• Education and Certification:
  • Required:
  • Relevant university degree in information technology, computer science, or related field, or equivalent professional experience.
  • Certification in business analysis (e.g CBAP, PMI-PBA, ITIL) or Business Process Modelling.
  • Microsoft Dynamics 365 certification.
  • Project Management Certification.
• Experience:
  • Required:
  • At least 6 years of experience as a business analyst delivering IT implementation projects.
  • Experience working on Customer Relationship Management Solution projects.
  • Experience working on automated workflow solution projects.
  • Knowledge working with conference/event management applications.
  • Capability to propose innovative solutions.
  • Experience in international organizations, customer experience, or stakeholder engagement transformation programs.
• Skills set:
  • Required:
  • Collaborate and communicate closely with stakeholders via a distributed model, to regularly deliver business requirements, processes designs & prototypes.
  • User story design and management.
  • Requirements gathering including acceptance criteria definition.
  • Business process modelling capability, including synthesizing different teams business practices into a common workflow with data flows and defined business logic.
  • User Acceptance Testing (UAT) management including script creation, testing and acceptance criteria sign-off.
  • Analytical problem-solving capability in complex or ambiguous contexts.
  • Ability to work independently and in a team setting.
  • Ability to adapt quickly to changing project requirements.
  • Excellent communication skills; spoken and written English.
  • Resolve user issues & challenges with careful communication.
  • Be open to receiving feedback and constructive criticism.
  • Research and showcase ways to leverage new and existing features of existing conference management tools.

If you are interested and available for this opportunity as freelance contractor,

NTT DATA is a global consultancy company, employing over 200.000 professionals world-wide. Within the International Institutions we have framework contracts with European Institutions like: European Commission; European Parliament; European Court of Auditors; Europol; NATO; Court of Justice; EPO; European Council, United Nations, etc.