Senior Business Analyst CRM Dynamics

Sword Group; Genf; Vor Ort; CHF 110.000 - 150.000; Vollzeit

Benefits dieser Stelle

Training budget

25 days paid leave

International accident insurance

Regular events

International environments

Innovation

Employee benefits programme with perks

Zusammenfassung

Sword Group is seeking a Senior Business Analyst (M/F) to support a digital transformation program dedicated to conference and meeting management. You will contribute to modernizing a set of tools covering participant relationship management, invitations and registrations, event planning, as well as document management and publication.

In collaboration with business and technical teams, you will ensure translating user needs into coherent solutions adapted to their usage.

Qualifikationen

• University degree or equivalent professional experience.
• At least 6 years of experience in business analysis within IT solution implementation projects.
• Experience in CRM projects, workflow automation, and knowledge of conference or event management applications.
• Background in international organizations or user experience transformation programs.
• Proficiency in gathering requirements, writing user stories, process modeling, and conducting user acceptance tests.
• Ability to analyze complex or undefined situations, propose innovative solutions, and adapt to evolving needs, independently and in a team.
• Excellent oral and written English skills, with communication tailored to diverse stakeholders and distributed teams.
• Business analysis, process modeling, Microsoft Dynamics 365, or project management certifications are a plus.

Aufgaben

• Facilitate discussions with stakeholders to gather requirements, formalize functional requirements, and define acceptance criteria.
• Develop and maintain user stories covering the entire conference management process, in coordination with project teams.
• Map existing and target processes, specifying management rules, data structures, and exchanges between applications.
• Participate in the design and configuration of prototypes, verify their integration with existing systems, and evolve them based on user feedback.
• Prepare and coordinate user acceptance testing: scenario and script writing, session facilitation, results monitoring, and acceptance criteria validation.
• Manage sprints in Jira following an Agile approach, in collaboration with project management and implementation teams.
• Write user guides, provide training, and organize knowledge transfer to facilitate solution adoption.
• Support users in resolving functional and technical issues, propose improvements, and document unresolved limitations.

Kenntnisse

Requirements gathering

User story writing

Process modeling

Acceptance testing

Agile / Jira

Stakeholder communication

Problem solving

Team collaboration

Ausbildung

University degree in Computer Science, Information Technology, or related field

Tools

Microsoft Dynamics 365

Jira

Confluence

Jobbeschreibung

We are opening a position for a Senior Business Analyst (M/F) to support a digital transformation program dedicated to conference and meeting management. You will contribute to modernizing a set of tools covering participant relationship management, invitations and registrations, event planning, as well as document management and publication. In collaboration with business and technical teams, you will ensure translating user needs into coherent solutions adapted to their usage.

Position Responsibilities

• Facilitate discussions with stakeholders to gather requirements, formalize functional requirements, and define acceptance criteria.
• Develop and maintain user stories covering the entire conference management process, in coordination with project teams.
• Map existing and target processes, specifying management rules, data structures, and exchanges between applications.
• Participate in the design and configuration of prototypes, verify their integration with existing systems, and evolve them based on user feedback.
• Prepare and coordinate user acceptance testing: scenario and script writing, session facilitation, results monitoring, and acceptance criteria validation.
• Manage sprints in Jira following an Agile approach, in collaboration with project management and implementation teams.
• Write user guides, provide training, and organize knowledge transfer to facilitate solution adoption.
• Support users in resolving functional and technical issues, propose improvements, and document unresolved limitations.

Position Requirements

• University degree in Computer Science, Information Technology, or related field, or equivalent professional experience.
• At least 6 years of experience in business analysis within IT solution implementation projects.
• Experience in CRM projects, workflow automation, and knowledge of conference or event management applications.
• Background in international organizations or user experience transformation programs.
• Proficiency in gathering requirements, writing user stories, process modeling, and conducting user acceptance tests.
• Ability to analyze complex or undefined situations, propose innovative solutions, and adapt to evolving needs, independently and in a team.
• Excellent oral and written English skills, with communication tailored to diverse stakeholders and distributed teams.
• Business analysis, process modeling, Microsoft Dynamics 365, or project management certifications are a plus, as well as project management experience.

Joining Sword is:

• Continuous learning: A training budget that grows every month, giving you access to an extensive course catalogue.
• 25 days of paid leave: All employees are entitled to 25 days of paid leave per year.
• International accident insurance coverage.
• Regular events: Monthly opportunities to get together in small groups or at larger gatherings.
• International environments: Assignments with organizations operating internationally.
• Innovation: Contribute to impactful, innovative projects across a wide range of industries.
• Extra perks: Access to an employee benefits programme offering attractive discounts and special offers.