Boutique Luxury Travel Consultant — El Gouna Specialist

Andermatt Swiss Alps AG; Andermatt; On-site; CHF 70,000 - 110,000; Full time

Job summary

Andermatt Swiss Alps AG in Andermatt hosts a boutique travel experience, seeking a Luxury Travel Consultant to welcome guests and craft tailor-made journeys with personal storytelling for El Gouna and other destinations.

The role requires 2–4 years in travel consulting or premium hospitality, fluent German and English, and weekend availability. Workplace: Andermatt. Contract: Unlimited. Start: 01.12.2026 or by agreement.

Qualifications

• Professional qualification in travel, tourism, hospitality, sales or another customer service discipline.
• 2 to 4 years of experience in travel consulting, reservations, concierge, luxury retail or premium hospitality.
• Experience in needs analysis, proposal preparation and booking coordination.
• Confident use of CRM, booking, payment and follow-up systems.
• First-hand El Gouna knowledge an advantage, otherwise willingness to familiarise.
• A feel for premium hosting and culturally sensitive hospitality.
• Fluent German and English, Arabic a plus.
• Availability for weekends, events and seasonal peaks.

Responsibilities

• You welcome walk-in and referred guests warmly and clarify travel dates, group profile, interests, accommodation wishes, budget and decision timing.
• You present El Gouna and other destinations with personal storytelling and approved materials.
• You explain hotels, experiences, packages, seasonal considerations and practical travel information clearly.
• You prepare travel proposals and bookings with our partners and guide them through to completion.
• You keep all enquiries, proposals, follow-ups and booking statuses accurate in the CRM.
• You keep guests informed while quotations, availability or partner confirmations are still pending.
• You host guests with beverages and light hospitality according to our standards.
• You support hotel and concierge referrals, partner visits, client events and seasonal campaigns.
• You handle routine service matters professionally and elevate complex issues in good time.
• Where needed, you also support other areas of Andermatt Experiences.

Job description

Andermatt Swiss Alps AG in Andermatt hosts a boutique travel experience, seeking a Luxury Travel Consultant to welcome guests and craft tailor-made journeys with personal storytelling for El Gouna and other destinations.

The role requires 2–4 years in travel consulting or premium hospitality, fluent German and English, and weekend availability. Workplace: Andermatt. Contract: Unlimited. Start: 01.12.2026 or by agreement.