Luxury Travel Consultant (m/f/d) 80 - 100 %

Andermatt Swiss Alps AG; Andermatt; Presencial; CHF 70.000 - 110.000; Jornada completa

Descripción de la vacante

Andermatt Swiss Alps AG in Andermatt hosts a boutique travel experience, seeking a Luxury Travel Consultant to welcome guests and craft tailor-made journeys with personal storytelling for El Gouna and other destinations.

The role requires 2–4 years in travel consulting or premium hospitality, fluent German and English, and weekend availability. Workplace: Andermatt. Contract: Unlimited. Start: 01.12.2026 or by agreement.

Formación

• Professional qualification in travel, tourism, hospitality, sales or another customer service discipline.
• 2 to 4 years of experience in travel consulting, reservations, concierge, luxury retail or premium hospitality.
• Experience in needs analysis, proposal preparation and booking coordination.
• Confident use of CRM, booking, payment and follow-up systems.
• First-hand El Gouna knowledge an advantage, otherwise willingness to familiarise.
• A feel for premium hosting and culturally sensitive hospitality.
• Fluent German and English, Arabic a plus.
• Availability for weekends, events and seasonal peaks.

Responsabilidades

• You welcome walk-in and referred guests warmly and clarify travel dates, group profile, interests, accommodation wishes, budget and decision timing.
• You present El Gouna and other destinations with personal storytelling and approved materials.
• You explain hotels, experiences, packages, seasonal considerations and practical travel information clearly.
• You prepare travel proposals and bookings with our partners and guide them through to completion.
• You keep all enquiries, proposals, follow-ups and booking statuses accurate in the CRM.
• You keep guests informed while quotations, availability or partner confirmations are still pending.
• You host guests with beverages and light hospitality according to our standards.
• You support hotel and concierge referrals, partner visits, client events and seasonal campaigns.
• You handle routine service matters professionally and elevate complex issues in good time.
• Where needed, you also support other areas of Andermatt Experiences.

Descripción del empleo

In the new “Seventh Star” boutique travel agency on Furkagasse in Andermatt, guests and owners experience journeys to El Gouna and other Orascom destinations in a very personal way. As Luxury Travel Consultant, you are the face of this boutique. You listen, tell stories that inspire travel and turn interest into tailor-made journeys. That is how you bring the “Peak to Sea” idea to life.

Luxury Travel Consultant (m/f/d) 80-100 %

Your contribution to our success

• You welcome walk-in and referred guests warmly and clarify travel dates, group profile, interests, accommodation wishes, budget and decision timing.
• You present El Gouna and other destinations with personal storytelling and approved materials.
• You explain hotels, experiences, packages, seasonal considerations and practical travel information clearly.
• You prepare travel proposals and bookings with our partners and guide them through to completion.
• You keep all enquiries, proposals, follow-ups and booking statuses accurate in the CRM.
• You keep guests informed while quotations, availability or partner confirmations are still pending.
• You host guests with beverages and light hospitality according to our standards.
• You support hotel and concierge referrals, partner visits, client events and seasonal campaigns.
• You handle routine service matters professionally and elevate complex issues in good time.
• Where needed, you also support other areas of Andermatt Experiences.

What you bring in

• Professional qualification in travel, tourism, hospitality, sales or another customer service discipline
• 2 to 4 years of experience in travel consulting, reservations, concierge, luxury retail or premium hospitality
• Experience in needs analysis, proposal preparation and booking coordination
• Confident use of CRM, booking, payment and follow-up systems
• First-hand El Gouna knowledge an advantage, otherwise willingness to familiarise
• A feel for premium hosting and culturally sensitive hospitality
• Fluent German and English, Arabic a plus
• Availability for weekends, events and seasonal peaks

Workplace: Andermatt, Contract: Unlimited, Job start: per 01.12.2026 oder nach Vereinbarung