Bilingual Customer Experience & Quality Manager

Flair; Bern; On-site; CHF 70,000 - 90,000; Full time

Job summary

Flair in Bern is seeking a Customer Service Manager to deliver superior service and a welcoming experience for every visitor. You will enjoy solving problems, recommending products, and balancing time between the office and outdoor grounds to uphold high quality standards.

In this full-time role, you will lead a small team, train staff, analyze performance metrics, and drive customer satisfaction. Fluent German and English are required, with at least two years in a related field.

Qualifications

• Minimum 2 years of experience in a related field.
• Fluent in German and English.
• Strong problem solving and performance analysis abilities.
• Highly motivated and results oriented.
• Willing to learn and apply new skills.

Skills

German language

English language

Problem solving

Performance analysis

Motivated & results oriented

Willing to learn

Job description

Flair in Bern is seeking a Customer Service Manager to deliver superior service and a welcoming experience for every visitor. You will enjoy solving problems, recommending products, and balancing time between the office and outdoor grounds to uphold high quality standards.

In this full-time role, you will lead a small team, train staff, analyze performance metrics, and drive customer satisfaction. Fluent German and English are required, with at least two years in a related field.