Quality Management

flair – Careers; Bern; On-site; CHF 70,000 - 90,000; Full time

Job summary

Flair in Bern is seeking a Customer Service Manager to deliver superior service and a welcoming experience for every visitor. You will enjoy solving problems, recommending products, and balancing time between the office and outdoor grounds to uphold high quality standards.

In this full-time role, you will lead a small team, train staff, analyze performance metrics, and drive customer satisfaction. Fluent German and English are required, with at least two years in a related field.

Qualifications

• Minimum 2 years of experience in a related field.
• Fluent in German and English.
• Strong problem solving and performance analysis abilities.
• Highly motivated and results oriented.
• Willing to learn and apply new skills.

Skills

German language

English language

Problem solving

Performance analysis

Motivated & results oriented

Willing to learn

Job description

As a Customer Service Manager, you aim to provide superior customer service and a positive and welcoming experience to all customers. You enjoy providing solutions to customers and selling products and services. You do not mind splitting your time between the office and outdoors to ensure the grounds and buildings are at a quality you can be proud of. If this is you, you have found your fit; our full-time Customer Service Manager position is perfect for you and we will train you to succeed!

Qualifications:

• Minimum 2 years experiences in the related field.
• Fluent in German and English
• Problem solving, and performance analysis abilities
• Highly motivated and results oriented
• Willing to learn and apply new skills.