Front Desk & Customer Experience Lead

Iwg Plc; Vaud; On-site; CHF 60,000 - 75,000; Full time

Job summary

Regus Switzerland is seeking a Community Associate (M/W) to manage Front Desk and customer relations in our bustling business centers. You will greet guests, assist with requests, and support events while ensuring a welcoming, professional environment.

The role emphasizes quality standards, coordination of daily center operations, and proactive customer service in a multilingual setting (German/French/English). A vocational background is preferred, with opportunities for growth within Regus.

Qualifications

• Very good knowledge of German, French and English, in writing and speaking.
• Completed vocational training, beginners welcome.

Responsibilities

• Greeting customers and guests at our Business Center.
• Assist in proactive customer retention, satisfaction and resulting success within our business center.
• Administrative and operational support for our customers with their requests
• General reception activities, such as processing incoming and outgoing mail, supervising the switchboard, and procuring office materials
• Organization/coordination of events and community events
• Quality management and compliance with Regus standards
• Coordinate daily cleaning performance as well as required center maintenance activities
• Daily routines for opening and closing the business center
• Set up of our office and conference rooms

Skills

Customer service

Office administration

Communication skills

Languages: DE/FR/EN

Education

Vocational training

Tools

MS Office 365

Job description

Regus Switzerland is seeking a Community Associate (M/W) to manage Front Desk and customer relations in our bustling business centers. You will greet guests, assist with requests, and support events while ensuring a welcoming, professional environment.

The role emphasizes quality standards, coordination of daily center operations, and proactive customer service in a multilingual setting (German/French/English). A vocational background is preferred, with opportunities for growth within Regus.