B2B Customer Success & Renewals Specialist

bNovate Technologies SA

Ecublens

Remote

CHF 65,000 - 100,000

Part time

10 days ago

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Benefits offered by this job

Meaningful mission in water safety

Career growth into Account Management

Autonomy and impact

Dynamic team

Job summary

bNovate Technologies SA in Ecublens is seeking a Customer Service Specialist to be the trusted contact for customers, handling quotes, orders, invoicing, and service contracts. You'll work with Sales and Service to ensure on-time deliveries and customer satisfaction.

You will support existing customers and incoming leads, mainly on care, with some opportunities to grow accounts. Fluency in English and French is required, German is a strong plus, and experience with CRM/ERP systems helps you

Qualifications

Experience in customer service, customer success, account coordination or sales back-office.
Experience with B2B technical products (instruments, lab, industrial or medtech) is a plus.
Comfortable with CRM and ERP systems.

Responsibilities

Prepare accurate quotes and service contracts with Sales and Service.
Process purchase orders and ensure accuracy from configuration to delivery terms.
Coordinate fulfilment with Supply Chain, and organise shipments and customs.
Manage service and repair cases with the Service team, including logistics and invoicing.
Answer customer questions by phone and email, and be the go-to contact for customers.
Manage service contract renewals and help customers renew without stress.
Spot needs such as contract upgrades or more consumables; coordinate with Sales.
Coordinate demo instruments for trials, loans and trade fairs, and follow up after a demo.
Keep the CRM up to date so the team shares one view of every customer.