Customer Service Specialist

bNovate Technologies SA; Ecublens; Remote; CHF 65,000 - 100,000; Part time

Benefits offered by this job

Meaningful mission in water safety

Career growth into Account Management

Autonomy and impact

Dynamic team

Job summary

bNovate Technologies SA in Ecublens is seeking a Customer Service Specialist to be the trusted contact for customers, handling quotes, orders, invoicing, and service contracts. You'll work with Sales and Service to ensure on-time deliveries and customer satisfaction.

You will support existing customers and incoming leads, mainly on care, with some opportunities to grow accounts. Fluency in English and French is required, German is a strong plus, and experience with CRM/ERP systems helps you

Qualifications

• Experience in customer service, customer success, account coordination or sales back-office.
• Experience with B2B technical products (instruments, lab, industrial or medtech) is a plus.
• Comfortable with CRM and ERP systems.

Responsibilities

• Prepare accurate quotes and service contracts with Sales and Service.
• Process purchase orders and ensure accuracy from configuration to delivery terms.
• Coordinate fulfilment with Supply Chain, and organise shipments and customs.
• Manage service and repair cases with the Service team, including logistics and invoicing.
• Answer customer questions by phone and email, and be the go-to contact for customers.
• Manage service contract renewals and help customers renew without stress.
• Spot needs such as contract upgrades or more consumables; coordinate with Sales.
• Coordinate demo instruments for trials, loans and trade fairs, and follow up after a demo.
• Keep the CRM up to date so the team shares one view of every customer.

Skills

Fluent English

French language

German a plus

CRM systems

ERP systems

Customer service

Communication

Tools

CRM systems

ERP systems

Job description

Customer Service SpecialistEcublens · 60–100% · Start: ideally January 2027

Grow with us!

bNovate is growing fast across Europe and worldwide. We’re looking for someone to make sure our customers are well looked after, stay with us and grow with us. You’ll be our customers’ trusted contact:orders arrive on time, invoices are right, and service contracts keep running. Because you know your customers well, you’ll spot when they need more, and you’ll make sure they get it.

You’ll work with existing customers and incoming leads, in close partnership with our Sales team. Your time will be spent mostly on customer care, with some on account growth.

YOUR KEY RESPONSIBILITIES

• Prepare accurate quotes and service contracts together with Sales and Service.
• Process purchase orders and make sure every detail is right, from configuration through pricing to delivery terms.
• Coordinate fulfilment with Supply Chain, and organise shipments and customs for Europe, North America and the Middle East.
• Manage service and repair cases with the Service team, including logistics and invoicing.
• Answer customer questions by phone and email, and be the customer's go-to contact.
• Manage service contract renewals. You'll reach out early, remind customers of the value they've received, and help them renew without last-minute stress.
• Spot needs such as a contract upgrade or more consumables. You'll handle these yourself or bring them in Sales.
• Coordinate demo instruments for trials, loans and trade fairs, and follow up after a demo.
• Keep the CRM up to date so the whole team shares one view of every customer.

YOUR PROFILE

• Fluent in French and English; German is a strong plus.
• Experience in customer service, customer success, account coordination or sales back-office, ideally with B2B technical products (instruments, lab, industrial or medtech).
• Comfortable with CRM and ERP systems.
• You enjoy talking to customers, listen carefully and like finding the right solution for them.
• You're comfortable with commercial conversations such as renewals, quotes and pricing
• Organised, rigorous and calm under tight order deadlines.
• Autonomous and a real team player.

WHAT WE OFFER

• A meaningful mission in a field of public interest: safe water, anytime, anywhere.
• A role that grows with the company, with a real path into Account Management or Customer Success.
• Varied work in a dynamic, friendly team at the cutting edge of microbial water monitoring.
• A high degree of autonomy and direct impact on our customers' success.

About us

bNovate Technologies SA is a multi-award-winning, game-changing leader in water monitoring and analysis.It propels industrial microbiology into the digital age with rapid, automated solutions for the water, food & beverage, pharmaceutical and cosmetics industries worldwide. Our proprietary technology delivershigh-value microbial water quality data for efficient, sustainable water management. Our vision: S AFE W ATER .A NYTIME . A NYWHERE .

bNovate Technologies SA, Ch. Dent d’Oche 1A, 1024 Ecublens, Switzerland https://www.bnovate.com/jobs