Appway Support & Development Specialist

Sword Group; Genf; Vor Ort; CHF 110.000 - 140.000; Vollzeit

Zusammenfassung

Sword Group is recruiting an Appway Support & Development Specialist in Switzerland to enhance CLM workflows including onboarding, KYC review, and remediation. The role focuses on maintaining operational stability, implementing improvements, and delivering automation within CI/CD and multi-environment deployments.

You will collaborate with business and technical stakeholders in an Agile setting, providing Level 2/3 support and driving platform reliability across complex banking processes.

Qualifikationen

• Minimum 5 years of hands-on experience with Appway/FNZ Studio in banking
• Expertise in REST and SOAP APIs, JSON and XML
• Experience with monitoring, logs, alerts, and production troubleshooting
• Experience with version control, CI/CD, and multi-environment deployment management
• Knowledge of CLM and KYC operations, onboarding, reviews, remediation
• AML/KYC regulatory, risk, auditability, and compliance controls
• Strong analytical and communication skills

Aufgaben

• Provide Level 2 and Level 3 application support, investigate incidents and coordinate resolution activities
• Monitor workflow performance and system health through logs, dashboards, queues, jobs, and alerting mechanisms
• Conduct root cause analyses and implement corrective and preventive measures to improve platform reliability
• Manage application releases across multiple environments, including validation, deployment controls, smoke testing, and rollback procedures
• Maintain comprehensive operational and technical documentation, runbooks and user guidance
• Design and implement fixes and small-scale enhancements within Appway/FNZ Studio covering business rules and integrations
• Contribute to CI/CD automation and deployment optimization through testing and code reviews
• Collaborate with business and technical stakeholders in an Agile environment to support key users

Kenntnisse

Appway/FNZ Studio

L2/L3 support

REST APIs

SOAP APIs

CI/CD

Multi-environment deployment

Logging & monitoring

Agile collaboration

AML/KYC knowledge

Team communication

Tools

Git

CI/CD tools

Jobbeschreibung

We are recruiting an Appway Support & Development Specialist to strengthen a team dedicated to Client Lifecycle Management (CLM) processes. In this role, you will primarily ensure the operational stability of onboarding, KYC review, and remediation workflows while contributing to the continuous improvement and evolution of the platform.

Job Responsibilities

• Provide Level 2 and Level 3 application support, investigate incidents, coordinate resolution activities, and liaise with vendors and technical partners when required.
• Monitor workflow performance and system health through logs, dashboards, queues, jobs, and alerting mechanisms to ensure service continuity.
• Conduct root cause analyses and implement corrective and preventive measures to improve platform reliability and operational efficiency.
• Manage application releases across multiple environments, including validation activities, deployment controls, smoke testing, and rollback procedures.
• Maintain comprehensive operational and technical documentation, including runbooks, knowledge bases, procedures, and user guidance.
• Design and implement fixes and small-scale enhancements within Appway/FNZ Studio, covering business rules, user interfaces, integrations, and data mappings.
• Contribute to automation and industrialization initiatives through CI/CD pipelines, testing activities, code reviews, and deployment optimization.
• Collaborate closely with business and technical stakeholders in an Agile environment, supporting key users and driving continuous service improvement.

Job Prerequisites

• Minimum 5 years of hands-on experience with Appway/FNZ Studio, including significant exposure to L2/L3 support activities within a banking environment.
• Strong expertise in application integration technologies, including REST and SOAP APIs, as well as JSON and XML data structures.
• Proven experience in monitoring, observability, log analysis, alert management, and troubleshooting production applications.
• Solid understanding of version control systems, CI/CD practices, and multi-environment deployment management.
• In-depth knowledge of CLM and KYC operations, including client onboarding, periodic reviews, and remediation programs.
• Good understanding of AML/KYC regulatory requirements, risk assessment processes, auditability, and compliance controls.
• Strong analytical skills, customer-oriented mindset, autonomy, and the ability to communicate effectively with both business and technical audiences.
• Swiss residency is mandatory; fluency in English is required, and French is considered an advantage.