Appway Developer & Support – Client Lifecycle Management (CLM/KYC)

Union Bancaire Privée; Genf; On-site; CHF 120,000 - 160,000; Full time

Job summary

Union Bancaire Privée in Genf seeks an experienced CLM Support/Dev Engineer to operate, stabilize, and enhance Appway workflows, focusing on L2/L3 support with a development component for fixes and enhancements.

The role covers monitoring, incident response, and governance, ensuring security, data protection, and multi-environment deployments within a private banking setting.

Qualifications

• 5+ years with Appway/FNZ Studio and strong L2/L3 support in a banking environment.
• Experience in CLM/KYC operations: onboarding, reviews, remediations.
• Fluent English; French is an asset; Swiss residence required.

Responsibilities

• Provide L2/L3 application support: triage, diagnosis, incident resolution, coordination with vendor/integrators.
• Monitor workflow health: SLAs, queues, jobs, logs; build dashboards and alerts.
• Develop fixes and minor enhancements on Appway (FNZ Studio): rules, UI, connectors.
• Manage releases, packaging, validations, and smoke tests.
• Contribute to CI/CD scripts, automation, and documentation.
• Collaborate with business and development teams; participate in Agile ceremonies.

Skills

Appway/FNZ Studio

REST APIs

CI/CD pipelines

Git workflows

Observability

Multi-environment mgmt

Banking knowledge

CLM/KYC experience

Agile ceremonies

Stakeholder comms

Education

Bachelor/Master in Computer Science

Tools

FNZ Studio

Git

CI/CD tooling

JSON/XML tooling

Job description

Mission

At UBP, you will join the CLM (Client Lifecycle Management) team to operate, stabilize, and enhance Appway workflows (onboarding, KYC reviews, remediations). The role is primarily focused on Level 2/Level 3 support and run activities (80%), with a development/engineering component (20%) for fixes, minor enhancements, and industrialization.

The mission is to ensure the availability, performance, and compliance of Appway CLM solutions while delivering targeted improvements and securing multi-environment deployments.

Main responsibilities

Support & Run (80%)

• Provide L2/L3 application support: triage, diagnosis, incident/problem resolution, and coordination with the vendor/integrators.
• Monitor workflow health: SLAs, queues, jobs, logs; set up and maintain dashboards and alerts.
• Conduct root cause analyses (RCA) and define/implement preventive and corrective actions.
• Manage releases and package promotion (CAB, validations, smoke tests, rollback plans).
• Document operating procedures, runbooks, a Known Error Database, and user guides.
• Participate in on-call/extended hours as scheduled; ensure incident communications (IT/Business) and reporting.
• Optimize stability and performance: housekeeping, capacity management, tuning, error handling, and resilience.
• Ensure operational compliance (traceability, auditability, data protection, banking secrecy).

Development & Engineering (20%)

• Design and deliver fixes and minor enhancements on Appway (FNZ Studio): business rules, UI, connectors, mappings.
• Integrate/invoke REST/SOAP services, manage JSON/XML schemas and data transformation.
• Contribute to industrialization: CI/CD scripts/pipelines, packaging, recurring automations.
• Perform unit/integration testing, code reviews, and produce technical documentation (light HLD/LLD).
• Advise on CLM process design and Appway implementation best practices.

Governance & Collaboration

• Work closely with business and development teams.
• Participate in Agile ceremonies (backlog, planning, reviews, retrospectives) with a strong quality-of-service focus.
• Train and support key users; contribute to adoption and continuous improvement.

Your Profile

Technical

• Proven mastery of Appway/FNZ Studio in support/run and packaging/deployment contexts.
• Application integration: REST/SOAP APIs, JSON/XML.
• Observability and SRE: logging, metrics, tracing, alerting; ability to read/interpret Appway logs.
• CI/CD and version control (Git, pipelines), multi-environment management.
• Knowledge of banking ecosystems is a plus: core banking, screening (sanctions/PEP/adverse media), ECM/archiving, IAM/SSO.

Functional

• Solid banking background (private banking/wealth management preferred).
• Proven experience in CLM/KYC operations: onboarding, periodic reviews, remediations; FATCA/CRS is a plus.
• AML/KYC knowledge: risk scoring, due diligence, evidence, and auditability.
• Ability to translate business incidents into technical hypotheses and action plans.

Soft Skills

• Service-oriented mindset, responsiveness, and clear communication with IT and Business.
• Rigor, autonomy, prioritization, and composure in incident situations.
• Analytical mindset, quality focus, and drive for continuous improvement.

Profile

• 5+ years with Appway/FNZ Studio, with a strong L2/L3 support component in a banking environment.
• Higher education degree in Computer Science or equivalent; Appway/FNZ certifications are a plus.
• Agile practice.
• Languages: fluent English required; French is an asset.

Others

• Swiss Residence mandatory

Core Competencies : Adherence to the company’s values: Dedication, Conviction, Agility and Responsibility - Compliance with regulations and internal directives