Appway/FNZ Studio Specialist — CLM Support & Development

Sword Services; Genf; Vor Ort; CHF 110.000 - 140.000; Vollzeit

Zusammenfassung

Sword Services is seeking an Appway / FNZ Studio Support & Development Specialist to strengthen CLM processes. You will ensure onboarding, KYC review, and remediation workflows run smoothly while contributing to platform evolution.

In this role you provide L2/L3 support, monitor system health, manage releases across environments, and collaborate with stakeholders in an Agile setting. English fluency is required with Swiss residency.

Qualifikationen

• Minimum 5 years hands-on experience with Appway/FNZ Studio in a banking environment.
• Strong knowledge of REST/SOAP APIs, JSON and XML data structures.
• Experience with CI/CD, observability, and multi-environment deployments.
• Fluent in English; Swiss residency required; French a plus.

Aufgaben

• Provide Level 2 and Level 3 application support, coordinate resolutions with vendors and technical partners.
• Monitor workflow performance and system health via logs, dashboards, queues, jobs, and alerting mechanisms.
• Conduct root cause analyses and implement corrective and preventive measures to improve platform reliability.
• Manage application releases across multiple environments, including validation activities, deployment controls, smoke testing, and rollback procedures.
• Maintain comprehensive operational and technical documentation, including runbooks, knowledge bases, procedures, and user guidance.
• Design and implement fixes and small-scale enhancements within Appway/FNZ Studio, covering business rules, user interfaces, integrations, and data mappings.
• Contribute to automation and industrialization initiatives through CI/CD pipelines, testing activities, code reviews, and deployment optimization.
• Collaborate closely with business and technical stakeholders in an Agile environment, supporting key users and driving continuous service improvement.

Kenntnisse

Appway/FNZ Studio

L2/L3 support

REST APIs

SOAP APIs

JSON/XML

CI/CD

Monitoring

Logging/Alerts

Version control

Multi-environment deployment

CLM/KYC knowledge

AML/KYC compliance

Agile

English communication

French (advantage)

Swiss residency

Tools

Git

Jenkins

Appway

FNZ Studio

Jobbeschreibung

Sword Services is seeking an Appway / FNZ Studio Support & Development Specialist to strengthen CLM processes. You will ensure onboarding, KYC review, and remediation workflows run smoothly while contributing to platform evolution.

In this role you provide L2/L3 support, monitor system health, manage releases across environments, and collaborate with stakeholders in an Agile setting. English fluency is required with Swiss residency.