Appway/FNZ Studio Specialist for CLM Onboarding & KYC

Sword Services; Genf; Vor Ort; CHF 110.000 - 160.000; Vollzeit

Zusammenfassung

Sword Services is seeking an Appway/FNZ Studio Support & Development Specialist to strengthen our CLM workflow platform. You will ensure onboarding, KYC review, and remediation processes run smoothly while driving ongoing improvements.

You will provide L2/L3 production support, manage releases across environments, and collaborate with business and technical stakeholders in an Agile setup to enhance reliability and performance.

Qualifikationen

• Minimum 5 years of hands‑on experience with Appway/FNZ Studio in a banking environment.
• Strong experience with REST/SOAP APIs and JSON/XML data structures.
• Proven ability to monitor, log, alert, and troubleshoot production applications.
• Solid understanding of multi‑environment deployment, version control, and CI/CD practices.
• In‑depth knowledge of CLM and KYC operations, including onboarding and remediation processes.
• Familiarity with AML/KYC regulatory requirements and compliance controls.
• Excellent English communication; Swiss residency is mandatory; French is advantageous.

Aufgaben

• Provide Level 2 and Level 3 application support, investigate incidents, and coordinate resolution with vendors and technical partners.
• Monitor workflow performance and system health through logs, dashboards, queues, jobs, and alerting mechanisms to ensure service continuity.
• Conduct root cause analyses and implement corrective and preventive measures to improve platform reliability.
• Manage application releases across environments, including validation, deployment controls, smoke testing, and rollback procedures.
• Maintain comprehensive operational and technical documentation, including runbooks and knowledge bases.
• Design fixes and small enhancements within Appway/FNZ Studio, covering business rules, UI changes, integrations, and data mappings.
• Contribute to automation and CI/CD initiatives through testing, code reviews, and deployment optimization.
• Collaborate with business and tech stakeholders in an Agile environment, supporting key users and driving continuous service improvement.

Kenntnisse

L2/L3 support

Incident management

Monitoring & observability

Root cause analysis

CI/CD pipelines

Release management

Documentation

Appway/FNZ Studio

Agile collaboration

Stakeholder communication

Tools

Appway/FNZ Studio

Jobbeschreibung

Sword Services is seeking an Appway/FNZ Studio Support & Development Specialist to strengthen our CLM workflow platform. You will ensure onboarding, KYC review, and remediation processes run smoothly while driving ongoing improvements.

You will provide L2/L3 production support, manage releases across environments, and collaborate with business and technical stakeholders in an Agile setup to enhance reliability and performance.