Appway / FNZ Studio Support & Development Specialist

Sword Services; Genf; Vor Ort; CHF 110.000 - 160.000; Vollzeit

Zusammenfassung

Sword Services is seeking an Appway/FNZ Studio Support & Development Specialist to strengthen our CLM workflow platform. You will ensure onboarding, KYC review, and remediation processes run smoothly while driving ongoing improvements.

You will provide L2/L3 production support, manage releases across environments, and collaborate with business and technical stakeholders in an Agile setup to enhance reliability and performance.

Qualifikationen

• Minimum 5 years of hands‑on experience with Appway/FNZ Studio in a banking environment.
• Strong experience with REST/SOAP APIs and JSON/XML data structures.
• Proven ability to monitor, log, alert, and troubleshoot production applications.
• Solid understanding of multi‑environment deployment, version control, and CI/CD practices.
• In‑depth knowledge of CLM and KYC operations, including onboarding and remediation processes.
• Familiarity with AML/KYC regulatory requirements and compliance controls.
• Excellent English communication; Swiss residency is mandatory; French is advantageous.

Aufgaben

• Provide Level 2 and Level 3 application support, investigate incidents, and coordinate resolution with vendors and technical partners.
• Monitor workflow performance and system health through logs, dashboards, queues, jobs, and alerting mechanisms to ensure service continuity.
• Conduct root cause analyses and implement corrective and preventive measures to improve platform reliability.
• Manage application releases across environments, including validation, deployment controls, smoke testing, and rollback procedures.
• Maintain comprehensive operational and technical documentation, including runbooks and knowledge bases.
• Design fixes and small enhancements within Appway/FNZ Studio, covering business rules, UI changes, integrations, and data mappings.
• Contribute to automation and CI/CD initiatives through testing, code reviews, and deployment optimization.
• Collaborate with business and tech stakeholders in an Agile environment, supporting key users and driving continuous service improvement.

Kenntnisse

L2/L3 support

Incident management

Monitoring & observability

Root cause analysis

CI/CD pipelines

Release management

Documentation

Appway/FNZ Studio

Agile collaboration

Stakeholder communication

Tools

Appway/FNZ Studio

Jobbeschreibung

We are recruiting an Appway / FNZ Studio Support & Development Specialist to strengthen a team dedicated to Client Lifecycle Management (CLM) processes. In this role, you will primarily ensure the operational stability of onboarding, KYC review, and remediation workflows while contributing to the continuous improvement and evolution of the platform.

Job Responsibilities

• Provide Level 2 and Level 3 application support, investigate incidents, coordinate resolution activities, and liaise with vendors and technical partners when required.

• Monitor workflow performance and system health through logs, dashboards, queues, jobs, and alerting mechanisms to ensure service continuity.

• Conduct root cause analyses and implement corrective and preventive measures to improve platform reliability and operational efficiency.

• Manage application releases across multiple environments, including validation activities, deployment controls, smoke testing, and rollback procedures.

• Maintain comprehensive operational and technical documentation, including runbooks, knowledge bases, procedures, and user guidance.

• Design and implement fixes and small-scale enhancements within Appway/FNZ Studio, covering business rules, user interfaces, integrations, and data mappings.

• Contribute to automation and industrialization initiatives through CI/CD pipelines, testing activities, code reviews, and deployment optimization.

• Collaborate closely with business and technical stakeholders in an Agile environment, supporting key users and driving continuous service improvement.

• Minimum 5 years of hands‑on experience with Appway/FNZ Studio, including significant exposure to L2/L3 support activities within a banking environment.

• Strong expertise in application integration technologies, including REST and SOAP APIs, as well as JSON and XML data structures.

• Proven experience in monitoring, observability, log analysis, alert management, and troubleshooting production applications.

• Solid understanding of version control systems, CI/CD practices, and multi-environment deployment management.

• In‑depth knowledge of CLM and KYC operations, including client onboarding, periodic reviews, and remediation programs.

• Good understanding of AML/KYC regulatory requirements, risk assessment processes, auditability, and compliance controls.

• Strong analytical skills, customer‑oriented mindset, autonomy, and the ability to communicate effectively with both business and technical audiences.

• Swiss residency is mandatory; fluency in English is required, and French is considered an advantage.