Appway Support & Development Specialist

Sword Group; Genf; Vor Ort; CHF 110.000 - 150.000; Vollzeit

Benefits dieser Stelle

Training budget

25 days leave

Social events

International projects

Innovation projects

Employee perks

Zusammenfassung

Sword Group in Switzerland seeks an Appway Support & Development Specialist to ensure onboarding, KYC review, and remediation workflows run smoothly. You will contribute to platform evolution while maintaining strong incident response and release management across environments.

The role requires hands-on Appway/FNZ Studio experience in a banking setting, solid API and data handling skills, and collaboration with cross-functional teams in an Agile environment.

Qualifikationen

• 5+ years hands-on Appway/FNZ Studio experience in banking, including L2/L3 support.
• Strong integration tech skills: REST/SOAP, JSON/XML data.
• Proven incident investigation, RCA, and remediation capabilities.
• Experience with multi-environment deployments and release management.
• Knowledge of CLM/KYC onboarding, reviews, remediation programs.
• Familiarity with AML/KYC regulations, risk assessment, compliance controls.
• Ability to communicate with both business and technical teams.
• Swiss residency required; English fluent, French a plus.

Aufgaben

• Provide Level 2 and 3 application support, coordinate incident resolution with vendors.
• Monitor workflow performance and system health via logs, dashboards, queues, and alerts.
• Perform root cause analyses and implement corrective and preventive measures.
• Manage releases across environments, including validation, deployment controls, and rollback.
• Maintain runbooks, knowledge bases, procedures, and user guidance.
• Design fixes and small enhancements in Appway/FNZ Studio (rules, UI, data mappings).
• Contribute to automation/CI/CD initiatives through pipelines, testing, code reviews.
• Collaborate with business and technical stakeholders in Agile to drive service improvement.

Kenntnisse

Appway/FNZ Studio

L2/L3 support

REST APIs

XML/JSON data

CI/CD practices

AML/KYC

Onboarding processes

Stakeholder communication

Multi-environment deployment

Tools

Git

Jenkins

Docker

Kubernetes

Appway

Jobbeschreibung

We are recruiting an Appway Support & Development Specialist to strengthen a team dedicated to Client Lifecycle Management (CLM) processes. In this role, you will primarily ensure the operational stability of onboarding, KYC review, and remediation workflows while contributing to the continuous improvement and evolution of the platform.

Job Responsibilities

• Provide Level 2 and Level 3 application support, investigate incidents, coordinate resolution activities, and liaise with vendors and technical partners when required.
• Monitor workflow performance and system health through logs, dashboards, queues, jobs, and alerting mechanisms to ensure service continuity.
• Conduct root cause analyses and implement corrective and preventive measures to improve platform reliability and operational efficiency.
• Manage application releases across multiple environments, including validation activities, deployment controls, smoke testing, and rollback procedures.
• Maintain comprehensive operational and technical documentation, including runbooks, knowledge bases, procedures, and user guidance.
• Design and implement fixes and small-scale enhancements within Appway/FNZ Studio, covering business rules, user interfaces, integrations, and data mappings.
• Contribute to automation and industrialization initiatives through CI/CD pipelines, testing activities, code reviews, and deployment optimization.
• Collaborate closely with business and technical stakeholders in an Agile environment, supporting key users and driving continuous service improvement

Qualifications

• Minimum 5 years of hands-on experience with Appway/FNZ Studio, including significant exposure to L2/L3 support activities within a banking environment.
• Strong expertise in application integration technologies, including REST and SOAP APIs, as well as JSON and XML data structures.
• Proven experience in monitoring, observability, log analysis, alert management, and troubleshooting production applications.
• Solid understanding of version control systems, CI/CD practices, and multi-environment deployment management.
• In-depth knowledge of CLM and KYC operations, including client onboarding, periodic reviews, and remediation programs.
• Good understanding of AML/KYC regulatory requirements, risk assessment processes, auditability, and compliance controls.
• Strong analytical skills, customer-oriented mindset, autonomy, and the ability to communicate effectively with both business and technical audiences.
• Swiss residency is mandatory; fluency in English is required, and French is considered an advantage.

Joining Sword means...

• Continuous Learning: A training budget that increases every month, giving you access to a wide range of learning opportunities and courses.
• 25 Days of Paid Leave: All employees are entitled to 25 days of paid vacation per year.
• Regular Social Events: Monthly gatherings and events, whether in small groups or larger company-wide settings.
• International Environments: Opportunities to work on assignments and projects within large international organizations.
• Innovation: Contribute to impactful and innovative projects across a wide range of business sectors.
• Employee Perks: Access to an attractive employee benefits and discount program.