Application Enablement & Adoption Specialist

Pictet; Genf; On-site; CHF 78,000 - 123,000; Part time

Job summary

Pictet Asset Services, Geneva, invites experienced professionals to join our Technology team for a six-month assignment. You will provide functional support for our business applications, investigate user issues, coordinate with product and technical teams, and deliver user training and UAT.

The role emphasizes documenting issues in Jira, maintaining handover records, and proposing process improvements. Fluency in French (C2) and English (B2) and Swiss residency are required, with start date

Qualifications

• Experience in functional application support or incident coordination.
• Ability to understand business applications, investigate issues methodically and explain functionality clearly.
• Familiarity with Jira or a comparable ticketing tool.
• Analytical skills and a practical approach to improving processes.
• Organisational skills, clear communication and a service-oriented mindset.
• French at C2 level and English at B2 level, both written and spoken.
• Experience in user training, UAT or financial services would be an advantage.
• Must be resident in Switzerland.
• Start date : asap.

Responsibilities

• Provide functional support, investigate user issues, assess business impact and document them in Jira.
• Coordinate incident follow-up with application owners and technical teams, keeping users informed through to resolution.
• Assist users with access requests through established approval processes.
• Deliver application training, maintain user documentation and support release communications and User Acceptance Testing (UAT).
• Analyse recurring issues and user feedback to recommend improvements to applications, support processes and monitoring.
• Follow up on enhancement requests with Product Managers, who retain responsibility for prioritisation.
• Maintain documentation and handover records to ensure service continuity.

Skills

Functional support

Incident coordination

Analytical skills

Communication

French (C2)

English (B2)

Tools

Jira

Job description

Pictet Asset Services, Geneva, invites experienced professionals to join our Technology team for a six-month assignment. You will provide functional support for our business applications, investigate user issues, coordinate with product and technical teams, and deliver user training and UAT.

The role emphasizes documenting issues in Jira, maintaining handover records, and proposing process improvements. Fluency in French (C2) and English (B2) and Swiss residency are required, with start date