AI Customer Success Manager

Singularity IO GmbH; Zürich; Hybrid; CHF 110,000 - 160,000; Full time

Job summary

Singularity IO GmbH in Zürich is seeking a strategic Customer Success Manager to own post-sales relationships with our key enterprise accounts and to ensure long-term value from the platform.

You will drive platform adoption, lead agent deployment, and deliver measurable ROI while acting as the voice of the customer to influence the product roadmap. You will also conduct business reviews, training sessions, and optimization workshops to maximize retention and expansion.

Qualifications

• 4+ years of Customer Success experience in AI, SaaS, or complex enterprise software.
• Strong technical understanding of agentic AI and workflow automation.
• Excellent relationship management and consultative skills.

Responsibilities

• Own the post-sales relationship and success of key enterprise accounts
• Drive platform adoption, agent deployment, and measurable ROI
• Act as the voice of the customer internally to influence product roadmap
• Conduct business reviews, training sessions, and optimization workshops

Skills

Customer Success

Agentic AI

Workflow automation

Relationship management

Job description

You will partner with our most important clients to maximize the value they receive from the platform. This is astrategic, technical, and relationship-driven role focused on long-term customer retention and expansion.

Key Responsibilities

• Own the post-sales relationship and success of key enterprise accounts
• Drive platform adoption, agent deployment, and measurable ROI
• Act as the voice of the customer internally to influence product roadmap
• Conduct business reviews, training sessions, and optimization workshops

Required Skills & Qualifications

• 4+ years of Customer Success experience in AI, SaaS, or complex enterprise software
• Strong technical understanding of agentic AI and workflow automation
• Excellent relationship management and consultative skills