Account Manager: Grow & Retain 200‑Client Portfolio

FELFEL AG; Lausanne; Vor Ort; CHF 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

5 weeks holiday per year

Two full weeks of “work from anywhere”

Above-mandatory pension fund

Public transport travelcard

Parental leave support

Weekly sports sessions

Zusammenfassung

FELFEL AG in Lausanne seeks an Account Manager to own a diverse client portfolio from post-trial to renewal. You will nurture long-term relationships, drive retention, and identify cross-sell opportunities to maximize account value.

Highlight your experience managing large client portfolios, your CRM proficiency, and your ability to thrive in a fast-paced environment while delivering value-driven relationships. Fluency in French and English is required.

Qualifikationen

• 2+ years of professional experience in client success, account management, or a similar customer-facing role.
• Proven track record of efficiently managing and growing a large, diverse client portfolio.
• Confident use of CRM tools is necessary.
• Proactive, solution-oriented mindset with a sense of hospitality.
• Excellent interpersonal and communication skills to connect effectively with various stakeholders.
• Ability to thrive in a fast-paced environment while building meaningful, value-driven relationships.
• Fluency in French and English.
• Non-smoker; valid work permit or Swiss passport.

Aufgaben

• Own and manage a portfolio of 200 clients from post-trial engagement to renewal.
• Build and maintain strong, long-term relationships with key contacts to manage expectations and retention.
• Analyze client needs to optimize their experience and identify cross-sell or upsell opportunities.
• Drive organic growth within the segment to maximize account potential and business value.
• Engage with clients flagged during health checks and monitor metrics to prevent churn.
• Conduct contract negotiations, account reviews, and renewal or termination processes.
• Collaborate with Acquisition, Product, Operations, and Support teams to ensure a consistent client experience.
• Provide feedback to internal teams based on client insights to improve offerings and processes.

Kenntnisse

Client success / Account management

CRM tools proficiency

Communication skills

Relationship building

Multilingual: French & English

Jobbeschreibung

FELFEL AG in Lausanne seeks an Account Manager to own a diverse client portfolio from post-trial to renewal. You will nurture long-term relationships, drive retention, and identify cross-sell opportunities to maximize account value.

Highlight your experience managing large client portfolios, your CRM proficiency, and your ability to thrive in a fast-paced environment while delivering value-driven relationships. Fluency in French and English is required.