Strategic Account Growth Manager

Personio; Lausanne; Vor Ort; CHF 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Gastronomic perks

5 weeks holiday (plus option to buy)

Work from anywhere 2 weeks/year

Pension fund

Parental leave

Public transport support

Team events

Weekly sports sessions

Zusammenfassung

FELFEL in Lausanne is seeking an Account Manager to own a portfolio of 200 clients from post-trial to renewal. You will build lasting relationships, ensure satisfaction, and drive retention. Collaborate with Acquisition, Product, Operations and Support to deliver a consistent client experience.

You’ll identify cross-sell opportunities, negotiate contracts, and monitor key metrics to prevent churn. We seek a proactive, bilingual (French/English) communicator who thrives in a fast-paced

Qualifikationen

• 2+ years in client success or account management.
• Proven track record growing a large, diverse client portfolio.
• Fluent in French and English.
• Proficient in CRM tools.
• Excellent interpersonal and communication skills.
• Ability to thrive in a fast-paced environment while building value-driven relationships.
• Valid work permit or Swiss passport.

Aufgaben

• Own and manage a portfolio of 200 clients from post-trial engagement to renewal.
• Build and maintain strong relationships with key contacts to manage expectations and retention.
• Analyze client needs to optimize experience and identify cross-sell/upsell opportunities.
• Drive organic growth within your segment to maximise account potential.
• Engage with clients flagged during health checks and monitor key metrics to prevent churn.
• Negotiate contracts, conduct account reviews, and handle renewal or termination processes.
• Collaborate cross-functionally with Acquisition, Product, Operations, and Support teams for a consistent client experience.
• Provide feedback to internal teams based on client insights to improve offerings.

Kenntnisse

Client relationship management

Portfolio growth

Multilingual (French & English)

Fast-paced environment

Interpersonal communication

Hospitality mindset

Work permit / Swiss passport

2+ years experience in client success/

CRM proficiency

Tools

CRM tools

Jobbeschreibung

FELFEL in Lausanne is seeking an Account Manager to own a portfolio of 200 clients from post-trial to renewal. You will build lasting relationships, ensure satisfaction, and drive retention. Collaborate with Acquisition, Product, Operations and Support to deliver a consistent client experience.

You’ll identify cross-sell opportunities, negotiate contracts, and monitor key metrics to prevent churn. We seek a proactive, bilingual (French/English) communicator who thrives in a fast-paced