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Customer Experience Product Manager

Time type Full time

Posted on Posted 12 Days Ago

Job requisition id JR8475

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market : agile and dedicated.

Time Type : Regular

Job Description :

MAIN RESPONSIBILITIES

• Accountable for digital delivery and performance for Cogeco Mobile
• Lead the end-to-end digital lifecycle for Cogeco Mobile, from ideation to launch and ongoing optimization.
• Lead the Customer Experience journey design and the Business Process Document (BPD) for each key journey (LBGUPS)
• Collaborate with cross-functional teams, including design, development, marketing, QA, and stakeholders, to define product requirements and specifications.
• Organize the squad’s priorities to deliver iterative improvement, ensuring timely and efficient deliveries.
• Maintain a prioritized product backlog of user stories and features
• Create detailed user stories to feed the UX / UI team as well as the development lifecycle
• Translate high-level business goals into actionable product strategies, making data-driven decisions to ensure maximum impact.
• Continuously monitor digital performance, user feedback, and industry trends to identify areas for improvement.
• Test these via A / B testing or other options
• Make informed decisions based on data, user research, and market insights to enhance user experience and product success.
• Work closely with the development team to ensure accurate implementation of features, testing and resolve any technical challenges.

ACADEMIC TRAINING

• Post secondary degree ideally in marketing, digital

WORK EXPERIENCE

• 5+ year relevant experience in digital or product management roles, with exposure to processes, development & design
• 5+ years in project management
• Experienced with a matrix work environment

SPECIFIC SKILLS

• A team player, able to build consensus - someone easy to collaborate with, but driven to deliver. An iron fist in a velvet glove
• A curious and entrepreneurial spirit - if something needs to get done, figure out how to get it done
• An independent person able to work under minimal supervision
• Strong ability to multitask and manage multiple projects with different timelines
• Ability to figure out what is important from what can wait and prioritize accordingly
• Familiar with the google / microsoft suite of products (excel, word, powerpoint) and Figma
• At least 2 years experience in Agile, using tools like Jira & Confluence
• English is mandatory, Bilingual French / English as an asset

Location : Burlington, ON

Company : Cogeco Connexion Inc

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [emailprotected]

About us

Rooted in the communities it serves, Cogeco Inc. is a growing competitive force in the North American telecommunications and media sectors, serving 1.6 million residential and business subscribers. Its Cogeco Communications subsidiary provides Internet, video and phone services in Canada, and in thirteen states in the United States under the Cogeco Connexion, oxio and Breezeline brand names. Through Cogeco Media, it owns and operates 21 radio stations primarily in the province of Québec as well as a news agency. Cogeco's subordinate voting shares are listed on the Toronto Stock Exchange (TSX : CGO). The subordinate voting shares of Cogeco Communications Inc. are also listed on the Toronto Stock Exchange (TSX : CCA).

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