Senior Tech Support Lead - Radio, Networking & MOTOTRBO

Wesley Clover International; Ottawa; On-site; CAD 69,000 - 90,000; Full time

Job summary

A leading technology firm in Ottawa is seeking a highly skilled Senior Technical Support Specialist to lead their support team. This full-time role involves managing escalated technical issues, guiding team members, and ensuring exceptional customer service. Candidates should have a Bachelor's degree in Computer Science and at least 2 years of experience in technical support, especially with Motorola radio systems. The position offers a competitive salary, comprehensive benefits, and the opportunity to work with cutting-edge technologies.

Benefits

Salary: $69,500 to $90,000 per annum

Discretionary annual bonus

Comprehensive medical and dental coverage

Flexible work hours and PTO

Qualifications

• Minimum 2 years in technical support in radio communications systems, preferably with Motorola MOTOTRBO.
• Proven leadership in managing a technical support team of at least 3 staff members.
• Thorough troubleshooting ability across networking, two-way radio systems, and Linux.

Responsibilities

• Lead the technical support team and manage complex technical escalations.
• Troubleshoot software and hardware issues and provide effective user support.
• Collaborate with other departments to improve support workflows and customer experience.

Skills

Two-way radio systems

Motorola radio programming

Networking

Linux OS

JavaScript

Java

Exceptional communication

Education

Bachelor’s Degree in Computer Science

Job description

A leading technology firm in Ottawa is seeking a highly skilled Senior Technical Support Specialist to lead their support team. This full-time role involves managing escalated technical issues, guiding team members, and ensuring exceptional customer service. Candidates should have a Bachelor's degree in Computer Science and at least 2 years of experience in technical support, especially with Motorola radio systems. The position offers a competitive salary, comprehensive benefits, and the opportunity to work with cutting-edge technologies.