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Field Service Technician
Job summary
A leading power solutions provider in Ontario is looking for a Field Service Technician to perform maintenance and emergency service for generators. The ideal candidate will have at least 3 years of experience and strong customer service skills. Responsibilities include troubleshooting, parts inventory management, and customer communication. This full-time position requires working irregular hours and may involve some travel.
Qualifications
- Minimum 3 years’ experience as a generator field service technician.
- Valid ON driver's license in good standing.
- Professional verbal and written communication skills.
Responsibilities
- Perform emergency service and maintenance for generator systems.
- Build strong customer relationships through positive communications.
- Complete required service and equipment performance reports.
Skills
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- Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
- Test, measure, and verify electrical component operations, including energized components and electrical fields.
- Program, test, and connect transfer switches.
- Program, test, and trouble shoot both generators set and synchronizing controls system.
- Conduct startups and load bank tests as required.
- Operate / diagnose engine driven gensets powered by diesel or natural gas.
- Build strong customer relationships by engaging in positive, professional communications.
- Maintain all company tools and materials, including an accurate inventory of parts.
- Communicate with the Supervisor on all aspects of service.
- Complete required service and equipment performance reports as required.
- Minimum 3 years’ experience as a generator field service technician.
- College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed Electrician with mechanical skills preferred.
- A valid ON driver's license in good standing.
- Working knowledge of D/C and A/C electrical systems.
- Mechanical, engine, and electrical trouble shooting skills.
- Superior customer service skills and track record.
- Professional verbal and written communication skills.
- Comfortable using MS Office suite including Outlook suite.
- The ability to work efficiently with minimal supervision.
- After hours On-Call – Required
- Heavy lifting and physical exertion is required
- Ability to work irregular hours / overtime
- Full time position plus approved OT
- Willing to work locally and throughout the Province of Ontario
- Occasional travel will be required. A valid passport and ability to enter the US for factory training may be required on occasion.
- In the case of a power outage or declared State of Emergency by any level of Government, be available for work.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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