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Grow your career with a company that shares your passion! Sodexo has an exciting new opportunity to join Sodexo as our next General Manager located in Hamilton, ON.

Salary: $90,000.00 - $120,000.00

At Sodexo, we believe that every role contributes to a better day for those we serve. Our teams drive innovation, efficiency, and excellence across all areas of our business - from strategic planning and operations to people-focused support functions. Together, we create the foundation that empowers our frontline teams to deliver outstanding service and value to our clients, customers, and communities.

Our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

As the General Manager for our large multi‑unit Campus site, you will lead and direct your team through their daily activities while ensuring a strong safety culture. You will also manage our client contract ensuring we are delivering our world‑class service and exceeding expectations.

• Develop new and emerging business solutions for continuous growth and effective day‑to‑day operations
• Build and analyze budget/P&L statements
• Achieve financial goals through daily analysis of key KPI’s of business operations and monthly business reviews
• Proactive planning of future business growth plans, including expansion of scope of services

• Provide local leadership and strategic direction to build client relationships and new business opportunities to enhance profitability
• Develop a business strategy in line with current and emerging client needs
• Build long‑term relationships with client that add value and are based on mutual trust and partnership model
• Ensure contract delivery including commercial and legal terms and conditions of the contract and deliver to the SLA(s) and standards required
• Carry out regular contract performance revisions and internal compliance audits and checks to support the delivery of Goal Zero for the account and Sodexo compliance

• Strong employee relations through the ability to manage diverse teams by leading by example
• Ability to build positive union relationships
• Active participant in full HR life cycle (recruitment, onboarding, training, performance, rewarding, career development, etc.)
• Organization, planning and monitoring of employee daily activities

• Foster a strong health and safety culture, for our employees and our clients and customers
• Encourage diversity and inclusion
• Advocate for corporate social responsibility
• Drive creative innovation
• Desire for continuous improvement and growth in compliance with operating standards
• Embody Sodexo’s core values: Service Spirit, Spirit of Progress and Team Spirit

• 5‑7 years of General Manager/Hospitality management experience working with Food Service and Hospitality high volume environments
• Strong financial and cost control experience
• Degree in Hospitality Management or Business Administration or equivalent experience
• Proven leadership and line management skills and the ability to build, lead and motivate a team
• Able to work on own initiative, make effective decisions and also work as part of a team
• A good level of operational and support experience; safety first mindset
• Experience of managing a budget and interpreting financial and key performance indicator information
• Strong organisational skills and ability to react to suit operational support requirements, must be able to organise time effectively and prioritise tasks to cope with fluctuating workloads.
• Excellent stakeholder management skills
• Competent IT skills including MS office
• Experience in unionized environments
• Bilingual French/English (oral/written) is a strong asset

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. In addition, we offer:

• Flexible work environment
• Competitive compensation & great employee benefits
• Training and development programs
• Countless opportunities for growth
• Corporate responsibility & sustainability
• An award‑winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awards here
• And so much more!

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.

We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.

Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID‑19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.

Thank you for your interest in Sodexo.

Please note that only those candidates under consideration will be contacted.

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