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SaaS Customer Success & Onboarding Specialist
Descrizione del lavoro
A leading digital marketing firm in Canada is seeking a Technical Support Specialist to manage incoming support tickets and assist new customers via video calls. The ideal candidate will have a minimum of 2 years' experience in a SaaS-oriented technical support role, strong time management skills, and proficiency with ticketing systems like Zendesk. The role comes with a competitive salary range of $55,000 CAD to $70,000 CAD and opportunities for professional growth.
Servizi
Competenze
- Minimum of 2 years of experience in a SaaS-oriented Technical Support or Customer Success role.
- Experience supporting tools and platforms with an ability to explain software functionalities.
- Ability to navigate tense conversations regarding churn while maintaining composure.
Mansioni
- Manage incoming support tickets via email and chat, addressing product functionality and technical issues.
- Provide step-by-step instructions for platform actions.
- Engage with at-risk customers via video calls to resolve technical blockers.
Conoscenze
Strumenti
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.