Jobs in Gatineau, United States
TAM: Onboarding, API Enablement & Enterprise Impact
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TAM: Onboarding, API Enablement & Enterprise Impact
Job summary
A leading technology company in automotive services is seeking a Technical Account Manager to enhance customer experiences and manage onboarding processes. The ideal candidate has over 5 years in account management within a SaaS context and is adept at communicating technical concepts to diverse stakeholders. This remote-first role offers a competitive salary range of $90,000 - $135,000, with additional benefits for well-qualified applicants.
Benefits
Qualifications
- 5+ years of experience in a support or technical account management role.
- Experience in the automotive industry or roadside assistance space is ideal.
- Proactive and empathetic partnership style.
Responsibilities
- Lead and manage the end-to-end customer onboarding process.
- Develop and deliver training materials and sessions.
- Identify opportunities to increase value to strategic customers.
- Build knowledge of customer workflows for tailored solutions.
- Manage escalations with the Engineering team.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.