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Business Analyst / Application Support Specialist – D365 Finance & Operations (Accounting)
Job summary
A leading consulting firm in Montreal is seeking a Business Analyst/Application Support Specialist with expertise in Dynamics 365 Finance & Operations. The candidate will provide application support, manage Finance-related issues, and collaborate on projects to enhance financial processes. Strong accounting knowledge and customer service orientation are essential. This position offers a mix of on-site work, fostering collaboration with IT and Finance teams.
Qualifications
- Degree in Finance, Accounting, Business, or Information Systems required.
- Proven experience as a Business Analyst or Application Support Specialist.
- Comfortable working in live/production environments.
Responsibilities
- Provide functional support for D365 F&O Finance modules.
- Manage and resolve Finance-related tickets in a production environment.
- Support Finance Solution Architect on D365 F&O projects.
Skills
Education
Tools
We are looking for a Business Analyst / Application Support Specialist with strong expertise in Dynamics 365 Finance & Operations (Finance modules) to join our team. This role will support the Finance Solution Architect on project-related activities while also providing day-to-day application support to live business units using D365 F&O.
- Application Support & Operations
- Provide functional support for D365 F&O Finance modules, including:
- General Ledger (GL)
- Accounts Payable (A/P)
- Accounts Receivable (A/R)
- Fixed Assets
- Leases
- Month-End and Period-End Closings
- Manage, analyze, and resolve Finance-related tickets in a production environment
- Perform root-cause analysis and propose sustainable solutions
- Deliver high-quality support with a strong customer service mindset
- Document issues, resolutions, and functional procedures
- Projects & Continuous Improvement
- Support the Finance Solution Architect on D365 F&O projects (enhancements, rollouts, optimizations)
- Gather and analyze Finance business requirements
- Write functional specifications and support testing activities (UAT)
- Contribute to continuous improvement of Finance processes within D365 F&O
- Comfortable working in live/production environments and ticketing tools
Work Mode: 3 days on site at Saint-Laurent
- Degree in Finance, Accounting, Business, or Information Systems
- Proven experience as a Business Analyst, Finance ERP Consultant, or Application Support Specialist
- Experience in international or multi-entity environments is a plus
- Functional Expertise: Strong knowledge of Finance and Accounting processes; Solid understanding of IFRS standards; Proven experience with Dynamics 365 Finance & Operations – Finance modules; Good understanding of financial closing cycles
- Technical & Analytical Skills: Experience in ERP application support (Finance-focused); Ability to analyze issues, configurations, and data within D365 F&O
- Strong customer service orientation
- Highly detail-oriented and analytical
- Excellent problem-solving skills
- Strong communication and stakeholder management skills
- Ability to work effectively with Finance and IT teams
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.