Customer Support jobs in United States

Position : Sales Manager

Dealership : Guelph Kia

Location : Guelph, ON

Classification : Full-Time, Immediate Hire
Salary: $120,000-$150,000 (expected earnings)

Guelph Kia is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.

Experience in a Used Car Manager role is required for this role.

In this role, you will be responsible for executing sales objectives for pre-owned vehicles while developing and implementing effective sales plans for your team. Key tasks include monitoring performance metrics, converting leads to sales, and enhancing client relationships to strengthen the dealership's market presence. You will also focus on team development, ensuring compliance with company policies, and promoting a safe work environment. The ideal candidate should have 3-5 years of automotive dealership sales management experience, strong leadership and interpersonal skills, and a results-driven mindset.

• Execute the established the short, medium, and long-term sales objectives new and pre-owned vehicle sales
• Develop and implement sales plans for your team to enable achieving monthly and annual goals
• Contribute ideas to and participate in the development and implementation of the dealership’s marketing and advertising initiatives
• Be accountable for ensuring the successful conversion of iLeads to sales
• Monitor performance metrics related to your team including sales and customer experience metrics
• Develop and maintain relationships with our valued clients to further promote the dealership’s brand within the market
• Assist in the development and implementation of strategies for growth
• Curate an exceptional client experience
• Develop a strong team to fully execute on the sales strategy for dealership
• Develop and encourage strong working relationships with all associates and stakeholders
• Deliver on financial results while ensuring compliance with company policies and corporate governance
• Promote professional development within a team environment ensuring associates are held accountable
• Lead, demonstrate and champion a healthy and safe work environment ensuring that all safety standards, policies, procedures and compliance requirements are communicated, implemented and followed
• Other duties as assigned

• A minimum of 2-5 years of experience in a New Car and/or Used Car Manager role is required.
• Post-Secondary education in a related discipline would be considered an asset
• Must have some experience in a leadership role
• Strong understanding of dealership accounting practices, budgeting and expense management
• Ability to be professional and deliver exceptional service to clients
• Excellent people management skills such as leadership, team development, interpersonal, coaching, mentoring, and supervisory skills
• A well-defined sense of diplomacy, including negotiation and conflict resolution skills
• Excellent verbal/written communication combined with the ability to interact and gain the support of senior leadership and other decision makers
• Strong organizational and time management skills
• Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets
• A person of high integrity who is trusted by others and consistently honors their commitments
• Detail oriented, self-motivated and resourceful
• Results-driven and career focused individual with an entrepreneurial spirit and a strong desire to be successful
• Experience using CRM systems or other automotive software systems would be considered an asset
• Understanding of Provincial Safety code requirements for dealerships

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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