Youth Outreach Program Assistant

Kaizen Lab Inc.; Halifax; On-site; CAD 23,000 - 25,000; Part time

Job summary

YMCA Immigrant Services in Halifax, Nova Scotia, invites applications for a Program Assistant in Youth Outreach. Under the leadership of the Program Coordinator, you will provide direct support in daily operations, greet clients, prepare materials, assist with events, and maintain spaces to ensure smooth service delivery in a welcoming environment.

Candidates should have client-facing experience, strong communication skills, and flexibility for evenings or weekends; a criminal record check and

Qualifications

• Experience working or volunteering in client-facing roles within community services, settlement, education, or social services settings.
• Strong interpersonal skills with the ability to greet, support, and engage clients in a welcoming and respectful manner.
• Ability to communicate clearly and effectively with clients, staff, and community partners in both verbal and written forms.
• Basic administrative skills, including data entry, filing, documentation, and handling confidential information.
• Experience supporting events, workshops, or community programs, including setup, coordination, and cleanup.
• Strong organizational skills with the ability to manage multiple tasks and maintain attention to detail.
• Ability to work collaboratively within a team and take direction while also working independently when required.
• Familiarity with community resources and the ability to guide clients to appropriate services is an asset.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook) and comfort using email and social media platforms for communications support.
• Ability to maintain a professional, inclusive, and welcoming environment for diverse clients and community members.
• Flexibility to support evenings or weekends based on program needs.

Responsibilities

• Greet and support clients during program visits, assisting with check-in, navigation, and basic inquiries.
• Provide guidance to appropriate staff, services, and resources as needed.
• Prepare client materials such as welcome packages, forms, and handouts.
• Offer support to ensure a welcoming, safe, accessible, and inclusive client experience.
• Support basic administrative tasks including data entry, filing, and documentation.
• Assist with setup, organization, and cleanup of workshops, meetings, and community events.
• Prepare and maintain program supplies, materials, and spaces.
• Collect basic participant feedback to support program improvement.
• Provide general operational support to ensure smooth program delivery.
• Maintain a clean, organized, and welcoming environment for clients and staff.
• Distribute program materials and support community outreach activities.
• Assist with client communication via phone, email, and social media.
• Support community events by sharing program information and encouraging participation.
• Remind clients of upcoming activities and support onboarding of new participants.

Skills

Client-facing roles

Interpersonal skills

Clear communication

Administrative skills

Event support

Organizational skills

Teamwork and independence

Community resources knowledge

MS Office (Word, Excel, Outlook)

Professional, inclusive environment

Evenings or weekends flexible

Job description

Location: YMCA Immigrant Services, Halifax Nova Scotia

Program: Youth Outreach

Position Status: 35 hrs/week, from June 22nd to August 28th

Compensation: $17/hr

There is potentialinside all of us – we all have it in us to shine.

Every charity exists to help solve aproblem – our charity exists to help solve many problems, from childcareshortages, social isolation, mental health issues, access to wellness, andmore. Today, our network is spread across 100+ program locations in HRM and theprovince, meeting the most urgent needs of our communities in mental healthsupports, accessible childcare, supporting anincreasing immigrant population, safe spaces for youth to grow and lead, helpingto navigate a precarious labour market, delivering wellness programming for all,and creating community for isolated older adults.

We give people the tools,encouragement, and safe space to discover their inner strength. When they knowsomeone’s in their corner, with unconditional support, they realize they can domore than they thought possible. It’s your support, expertise, and guidancethat helps people ignite their full potential and shape our neighbourhoods intovibrant and healthy communities.

About the Role:

Under the leadership and direction of the ProgramCoordinator, and in collaboration with program staff, the Program Assistantwill provide direct, hands-on support in the daily operations of programs andservices. This role focuses on assisting staff and clients in a variety oftasks, ensuring smooth delivery of services and program activities. The idealcandidate will be detail-oriented, proactive, and ready to assist with a rangeof service delivery tasks in a dynamic, client-focused environment.

In this role, you will:

• Greet and support clients during program visits,assisting with check-in, navigation, and basic inquiries.
• Provide guidance to appropriate staff, services, andresources as needed.
• Prepare client materials such as welcome packages,forms, and handouts.
• Offer support to ensure a welcoming, safe, accessible,and inclusive client experience.
• Support basic administrative tasks including dataentry, filing, and documentation.
• Assist with setup, organization, and cleanup ofworkshops, meetings, and community events.
• Prepare and maintain program supplies, materials, andspaces.
• Collect basic participant feedback to support programimprovement.
• Provide general operational support to ensure smoothprogram delivery.
• Maintain a clean, organized, and welcoming environmentfor clients and staff.
• Distribute program materials and support communityoutreach activities.
• Assist with client communication via phone, email, andsocial media.
• Support community events by sharing programinformation and encouraging participation.
• Remind clients of upcoming activities and supportonboarding of new participants.

Education and Skills Qualifications:

• Experience working or volunteering in client-facingroles within community services, settlement, education, or social servicesettings
• Strong interpersonal skills with the ability to greet,support, and engage clients in a welcoming and respectful manner.
• Ability to communicate clearly and effectively withclients, staff, and community partners in both verbal and written forms.
• Basic administrative skills, including data entry,filing, documentation, and handling confidential information.
• Experience supporting events, workshops, or communityprograms, including setup, coordination, and cleanup.
• Strong organizational skills with the ability to manage multiple tasks and maintain attention to detail.
• Ability to work collaboratively within a team and takedirection while also working independently when required.
• Familiarity with community resources and the abilityto guide clients to appropriate services is an asset.
• Basic proficiency in Microsoft Office (Word, Excel,Outlook) and comfort using email and social media platforms for communicationsupport.
• Ability to maintain a professional, inclusive, andwelcoming environment for diverse clients and community members.
• Flexibility to support evenings or weekends based onprogram needs.

Please note that all successfulcandidates are required to provide:

• Criminal Record Check, Vulnerable SectorCheck, and Child Abuse Registry Check (less than 6 months old), if 18 years ofage or older
• Attend Child Safeguarding Training upon hire

Please note, Background checks arereviewed on an individual basis – offenses, if any, are based on role and ChildSafeguarding requirements, and may not eliminate candidates from employment atour YMCA.

At the YMCA, weare committed to fostering a diverse, inclusive, and equitable workplace whereevery team member feels valued, respected, and empowered to bring their full,authentic selves to work. We believe that a variety of perspectives,backgrounds, and experiences enrich our organization, enabling us to betterserve our community and achieve our mission. As an equal opportunity employer,we welcome applications from individuals of all backgrounds, including Black,Indigenous, People of Colour, racially diverse, 2SLGBTQIA+ individuals,gender-diverse people, people with diverse abilities, members of ethnicminorities and faith groups, foreign-born residents, and veterans to apply.

If you requireaccommodation during the hiring process, please inform us in advance to arrangereasonable and appropriate accommodation.